Lone Star College's Office of Technology (OTS) consists of six functional areas:
- Campus Services Service Desk
- Enterprise Applications
- Technical Services
- Business Operations
- Client Relations and Communications
Fundamentally, our business operates on a framework built around four main functions:
Information Technology Operations Framework, Strategy, and Strategic Plan
IT Operations Framework
The Information Technology Operations Framework describes how OTS operates in support of Lone Star College's mission and vision. The framework describes the overall structure of OTS, including:
- How the department is organized
- How it is funded
- Who makes decisions
- How successful achievement of goals is measured
The Operations Framework is written to compliment the IT Strategy and IT Strategic Plan documents and to provide a framework for the IT Tactical Plan. This Framework provides details on managing assets and operations activities, and it is also used to drive management best practices and quality improvement efforts.
The Information Technology Strategy provides vision and direction on how OTS Lone Star College's mission and goals. This Strategy is used to drive investments, decisions and activities.
IT Strategic Plan
The Information Technology Strategic Plan outlines the vision of the department for the next several years and is used to drive project activity at a high level. This Plan provides an outline of initiatives, costs, benefits, risks, and measurements that will be executed to achieve the IT strategy.
OTS Annual Report
The OTS Annual Report offers transparency and insight to the customers we support.
The scope of the report is a high-level review of the past year’s accomplishments, as well as statistics and facts about our day-to-day operations. While it doesn’t list all of the numerous projects completed each academic year, the report does highlight those with a substantial system-wide impact. The report is organized around the department’s IT strategy: Strategic Alignment, Service Excellence, Innovation, Security, IT Foundation and Communication. Although every IT project is directly tied to and aligned with supporting the mission of Lone Star College, the five-prong IT strategy allows us to approach initiatives with a specific focus so we are continuously improving in all areas.