LSC-Kingwood OTS FAQs
Q. I have a computer problem. How do I contact the service desk?A. When OTS support is needed please contact the service desk directly. We can be reached via phone: 832-813-6600/866-614-5014 or email OTS@lonestar.edu. If you are in a classroom you can pick up the emergency phone and ask to be transferred to OTS support.
You can submit and track work orders you send to the Service Desk! The online system, called Service-Now (or SNOW), is very easy to use and allows you to view, track and follow up on work orders sent to the Service Desk.
To access the web-based ticketing system, go to https://lonestar.service-now.com/(consider bookmarking the site as a Favorite). Your "User Name" is your Lone Star email address and your password is your network login password. OTS Self Service Quick Reference Guide
For problems or requests of an urgent nature, call the Service Desk at 1-866-614-5014
Q. I have a computer problem. When will it be fixed?
A. You can track work orders you send to the Service Desk. The online system, called Service-Now (or SNOW), is very easy to use and allows you to view, track and follow up on work orders sent to the Service Desk.
To access the web-based ticketing system, go to https://lonestar.service-now.com/(consider bookmarking the site as a Favorite). Your "User Name" is your Lone Star email address and your password is your network login password. OTS Self Service Quick Reference Guide
Q. When I need help, why should I contact the service desk and not a technician directly?
A. The Service Desk knows which technicians are in, and what the current work load of each technician is. If you call a technician directly, your problem may not be addressed promptly if the technician is out at that time. We have had cases of this happening and work orders needing immediate attention not getting resolved for a few days due to the direct call.
Q. How do Adjuncts get a voicemail account?
A. Adjunct faculty must have an email account set up before they can apply for voicemail. Then the Adjunct Voicemail request form can be filled out and submitted. The voicemail account request form is located here. Link to: http://wwwappsdstc.lonestar.edu/forms/depts/infotech/voicereqform.cfm. You may also view instructions in the Adjunct Voicemail instructions document
Q. How do I access my voicemail from home?
A. View instructions in the Voicemail Instructions document
