Client Relations and Communications

OTS considers client relations and communication a top priority, and we are always looking for ways to connect with our customers through our communications. These messages and images are tailored for their appropriate audience and then delivered in a variety of ways to meet the 7 C's of communication:

  • Clear
  • Concise
  • Concrete
  • Correct
  • Coherent
  • Complete
  • Courteous

OTS utilizes several channels of communication to help keep everyone in-the-know of technology changes and issues:

  • Email
  • Monthly Newsletter
  • website
  • Employee Intranet site
  • RSS Feed
  • myLoneStar Portal
  • Printed Collateral (fliers, posters, cards, etc.)
  • Digital Messaging System
  • Social Media Feeds
  • Face-to-Face Meetings and Open Forums

The types of information we communicate to customers include:

  • Planned maintenance that will affect mission-critical services
  • Unplanned outages of mission-critical services
  • Announcements regarding new services or changes and their benefits to the organization
  • Reminders about services that are available
  • Helpful information and/or tips

All communications to Faculty, Staff, and Students are drafted and reviewed by OTS Leadership prior to being sent so that we ensure we are including all relevant information in a clear, easy-to-understand manner.

All messages follow the same branding to ensure consistency and promote brand recognition, and we carefully determine the frequency of messages being sent so as not to dilute their effectiveness.