Published on: July 18, 2012
Lone Star College System is responding to the needs of students through the creation of a centralized phone number for financial aid related questions. Launched in April, the Financial Aid Contact Center is open for calls Monday through Friday from 7 a.m. – 10 p.m. The single phone number for improved and fast response is 281.290.2700.
“The contact center will allow the office of financial aid to spot trends in processes within LSCS, with a single point of contact for students and tracking systems in place to ensure that all information and instructions are cohesive,” said Shannon Infante, LSCS director of financial aid communications and training.
The FACC center will offer a three-tiered approach to service to expedite the financial aid calls and resolve the tickets created.
“The plan is to follow a consistent and disciplined procedure to resolve requests that come in,” said Infante. “Agents will collect relevant information, fix what issues they can, escalate problems they can’t solve and set expectations with the callers so they’re not left frustrated or their questions left unanswered.”
The re-engineering of support services for students is in response to the record number of students attending Lone Star College System each semester.
LSCS is committed to helping students be successful, reach their educational goals and complete their credentials and degrees. The creation of the Financial Aid Contact Center is just one way LSCS is helping students succeed by removing unnecessary obstacles.
With 75,000 students in credit classes, and a total enrollment of more than 90,000, Lone Star College System is the largest institution of higher education in the Houston area, and the fastest-growing community college system in Texas. Dr. Richard Carpenter is the chancellor of LSCS, which consists of six colleges including LSC-CyFair, LSC-Kingwood, LSC-Montgomery, LSC-North Harris, LSC-Tomball and LSC-University Park, five centers, LSC-University Center at Montgomery, LSC-University Center at University Park, Lone Star Corporate College, and LSC-Online. To learn more visit LoneStar.edu.