Customer Service

Note:  If you need to report an issue to Service Desk, please report the issue at https://lonestar.service-now.com/. 

Service Desk

The System Office Service Desk provides students, faculty and staff with a reliable, centralized technology Service Desk which delivers professional customer service.

Your Service Desk can meet any level of need including broad support for faculty, staff, and students or specific support for an application, such as the Microsoft Office Suite. Our most common service calls cover password resets, reporting SPAM, internet connectivity, network connectivity, telephone, network and email account requests and computer hardware and software problems.

We log all calls and voicemail messages in our Call Management System. Logging our calls in this system insures that we respond to everyone's request and follow-up as needed. If an issue arises that we cannot resolve on the Service Desk, then we immediately prioritize and escalate your issue to our technical experts.

Campus Service Desks

LSC-CyFair   LSC-Kingwood   LSC-Montgomery   LSC-North Harris   LSC-Tomball