LSC-CyFair OTS

The OTS Service Desk is the first point of contact for all inquiries to the OTS department. When OTS support is needed please contact the service desk directly. We can be reached via phone: 832-813-6600/866-614-5014 or email OTS@lonestar.edu. If you are in a classroom you can pick up the emergency phone and ask to be transferred to OTS support.

You can submit and track work orders you send to the Service Desk! The online system, called Service-Now (or SNOW), is very easy to use and allows you to view, track and follow up on work orders sent to the Service Desk.

To access the web-based ticketing system, go to https://sungardhe.service-now.com/ (consider bookmarking the site as a Favorite). Your “User Name” is your Lone Star email address and your password is your network login password.  IT Self Service Quick Reference Guide 

For problems or requests of an urgent nature, call the Service Desk at 1-866-614-5014