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Office of Technology Services (OTS)

OTS Campus Services - We're happy to help!
The Office of Technology Services (OTS) serves the information technology needs of Lone Star College.

Get IT Help Around-the-Clock

The OTS Service Desk is open 24/7/365 for your convenience. For non-emergency issues and questions, go to the LSC Service Center where you can report an issue, submit a request, or find helpful how-to documents. For immediate assistance, call 832.813.6600 (toll free 866.614.5014). We're happy to help!

Faculty, if you require technology assistance during your class, we are one call away. Please use the Assistance Phone in your classroom to report a technology issue impacting your class. Dial "3" to be directly connected to OTS. We will send a technician to your classroom immediately.

OTiS smiling and waving, wearing a headset  Go to the LSC Service Center

Access LoneStar Wi-Fi

Students and employees have access to our secure "LoneStar" wi-fi network anytime while on campus. Log in with your LSC username and password. Please make sure any wireless device you bring on-site has the latest updates and patches to minimize cyber security issues.

NOTE: On some iOS devices, you may have to enter lscs\ before your username in order to connect.

Just visiting but need wi-fi access while you are here? Guests can access the open "LoneStar-Visitor" network at any time while on campus. However, if a secure connection is needed, guests will need to ask their LSC-employed sponsor for assistance or contact the OTS Service Desk to request a temporary visitor account. Temporary login information will be provided for a specified time-frame so you may use the wireless network while visiting our colleges.

More WiFi Information

 

Reset Your Password

All LSC accounts are password-protected. Use a unique password, preferably a sentence, and do not share it with anyone or enter it into a website without being sure it is associated with Lone Star College. When in doubt, contact the OTS Service Desk for verification.

Important Info for Faculty & Staff: When resetting your password on an LSC-owned computer while off-campus, do not use Ctrl+Alt+Del. Instead, use the link below or the "Reset Password" link on the myLoneStar log-in page. Otherwise, you will experience syncing issues and may end up locked out of your account upon returning to campus.

Reset Your Password Now

 

Open Computer Labs

All LSC locations have computer labs available to students. Most labs are equipped with Windows workstations, printers, and USB ports for access with compatible flash/USB drives. Mac labs are also available in some locations.

Get Pay-to-Print and Mobile Print Information

 

Get Microsoft Office for FREE!

Available to students, faculty, and staff! Install the latest version of Office on up to five devices (desktop, laptop, tablet or other mobile device) for FREE! Includes 1 TB of OneDrive cloud storage. Save your files in your LSC OneDrive cloud storage account so you can access them anytime, anywhere, on any device.

Log in with your LSC email address to get started.

Get Office

 

Use WebEx Teams for FREE!

Available to students, faculty, and staff! Hold online discussions and share documents. Great for group projects, committee meetings, and more. Students use Webex teams to work with other students and/or your instructors at any time, on any device, outside of class. It's easy and keeps everyone connected.

Sign up with your LSC email address to get started.

Get Webex Teams

 

myLoneStar Training on YouTube

Subscribe to our YouTube channel to get the latest videos to help you navigate and complete tasks in myLoneStar and other iStar applications.

Go to the myLoneStar Training Channel

 

Be Cyber Aware

Watch out for phishing scam emails. Even if an email looks like it may be from your professor, a co-worker, supervisor, or even the OTS Service Desk. Be wary of any email containing links and/or attachments. We will NEVER ask for your password or email you a link to update your account.

Find Out More About Cyber Security Awareness

OTiS looking at a rat 
Received a suspicious email? Donít click anything, and don't respond to the sender.
Report it!

Call the OTS Service Desk at 832.813.6600 or complete the Report a Phishing/Scam/Spam Email form in LSC Service Center. 

 

OTS on Flikr

What's OTS been up to lately? Follow us on Flikr @LSCots to see photos of our events, community service activities, monthly OTiS drawing winners, and more.

OTis the photographer  Visit LSCots on Flikr

We Want Your Feedback

Faculty & Staff, you could win an OTiS! When your OTS Service Desk ticket is closed, be sure to fill out a customer satisfaction survey to tell us how we did.

Your name will go into our monthly drawing for your very own plush OTiS. Don't miss out on your chance to win. He's a cutie!

OTiS Winner, Martha Neely

OTiS Tweets

Follow our friendly little helper, OTiS, on Twitter @LSCots. Check out the helpful info, tech fun, and more that OTiS tweets to his followers.

OTiS on chair holding ipad with Twitter logo and @LSCots  Visit LSCots on Twitter

 

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