× LoneStarCollegeALERT:

Coronavirus Update

All LSC facilities remain closed through April 30. Classes being moved to online resume April 13. Click here to see which classes will be moved to online and which remain face to face. Fall 2020 registration begins April 15.

Find important student resources and learn more about how LSC is responding to COVID-19 here.

 

Office of Technology Services (OTS)

The Office of Technology Services (OTS) serves the information technology needs of Lone Star College.

Get IT Help Around-the-Clock

The Service Desk is OPEN! Please be aware, our OTS Service Desk hours of operation have been temporarily changed. Agents are answering calls from 7am to 7pm seven days a week. To save yourself time, we encourage you to take advantage of our online LSC Service Center portal to look up helpful documentation or submit a ticket. Thank you for your patience as we follow LSC's proactive and prudent approach to help protect our students, employees, and community with the least disruption possible. We're happy to help! Call us at 832.813.6600 (toll free 866.614.5014).

OTiS smiling and waving, wearing a headset  Go to the LSC Service Center

Collaborate with Students and Colleagues

There are a number of different ways in which you colleagues and students can collaborate. Here are links to "How-To" documents in the LSC Service Center to help you get started. This article will continue to be updated with information.

Microsoft OneDrive - upload documents to work on from home, share with others, work on simultaneously with others

Webex Meetings (fewer than 50 people) - hold meetings online with fewer than 50 colleagues and students, share presentations, video conferences

Webex Events (50 or more people) - hold meetings online with 50 or more colleagues and students, share presentations, video conferences

Webex Teams - stay connected to colleagues and students continuously with videoconferencing, meetings, group messaging, file sharing and white boarding

Webex Training Center - deliver live, interactive sessions to students anywhere, and keep them engaged with hands-on training, tests, and breakout sessions to enhance their learning

Additional Employee Information & Resources
Here are a few other helpful job aids to assist LSC employees in working virtually as well as information about technology resources available for LSC faculty & staff:

 Additional Student Resources
The following document covers technology resources available for LSC students and how to contact the OTS Service Desk: Student Technology Services Information, 2019-2020
 

Additional Helpful Information

 

Reset Your Password

All LSC accounts are password-protected. Use a unique password, preferably a sentence, and do not share it with anyone or enter it into a website without being sure it is associated with Lone Star College. When in doubt, contact the OTS Service Desk for verification.

Important Info for Faculty & Staff When Working Off-Site!
When resetting your password on an LSC-owned computer while off-campus, do not use Ctrl+Alt+Del. Instead, use the link below or the "Reset Password" link on the myLoneStar log-in page. Otherwise, you will experience syncing issues and may end up locked out of your account upon returning to campus.

Reset Your Password Now

 

Get Microsoft Office & OneDrive

Available to students, faculty, and staff at no additional cost. Install the latest version of Office on up to five devices (desktop, laptop, tablet or other mobile device) for FREE! Includes 1 TB of OneDrive cloud storage. Save your files in your LSC OneDrive cloud storage account so you can access them anytime, anywhere, on any device.

Log in with your LSC email address to get started.

Office 365 Apps Get Office

 

Use WebEx Teams

Available to students, faculty, and staff at no additional cost. Hold online discussions and share documents. Great for group projects, committee meetings, and more. Students use Webex teams to work with other students and/or your instructors at any time, on any device, outside of class. It's easy and keeps everyone connected.

Sign up with your LSC email address to get started.

Webex Teams  Get Webex Teams

 

myLoneStar Training on YouTube

Subscribe to our YouTube channel to get the latest videos to help you navigate and complete tasks in myLoneStar and other iStar applications.

myLoneStar Training on YouTube Go to the myLoneStar Training Channel
 


Registration help. How to Search and Enroll in Classes PDF now available.
Not sure where to find the textbook info for your class? We've got a PDF for that!

Be Cyber Aware

Watch out for phishing scam emails. Even if an email looks like it may be from your professor, a co-worker, supervisor, or even the OTS Service Desk. Be wary of any email containing links and/or attachments. We will NEVER ask for your password or email you a link to update your account.

Find Out More About Cyber Security Awareness

OTiS looking at a rat 
Received a suspicious email? Don’t click anything, and don't respond to the sender.
Report it!

Call the OTS Service Desk at 832.813.6600 or complete the Report a Phishing/Scam/Spam Email form in LSC Service Center. 

 

OTS on Flikr

What's OTS been up to lately? Follow us on Flikr @LSCots to see photos of our events, community service activities, monthly OTiS drawing winners, and more.

OTis the photographer  Visit LSCots on Flikr
 

We Want Your Feedback

Faculty & Staff, you could win an OTiS! When your OTS Service Desk ticket is closed, be sure to fill out a customer satisfaction survey to tell us how we did.

Your name will go into our monthly drawing for your very own plush OTiS. Don't miss out on your chance to win. He's a cutie!

OTiS Winner, Martha Neely
 

OTiS Tweets

Follow our friendly little helper, OTiS, on Twitter @LSCots. Check out the helpful info, tech fun, and more that OTiS tweets to his followers.

OTiS on chair holding ipad with Twitter logo and @LSCots  Visit LSCots on Twitter

 

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