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II.B.1. Public Complaints

The System understands that it is reasonable and expected that persons from time to time will have complaints.
The System shall make every effort to respond in a timely manner to complaints from the community.

II.B.1.01 Exceptions

Complaints for which other resolution procedures are provided shall be directed through those channels.

II.B.1.02 Procedure

Complaints and hearings that are exceptions to all other resolution procedures provided by the System will be heard by the Board based on a consistent process. This process will include the following steps:

  1. Complaints shall be initially discussed with the appropriate administrator.
  2. If the issue has not been resolved, the person shall refer the complaint to the next higher administrative level.
  3. A person has the right to appeal to the Board after exhausting all administrative levels, including the College President, Vice Chancellor or their designee.
  4. Appeals to the Board shall be submitted to the Chancellor or designee in writing and shall include:
    1. An outline of the problem and circumstances related thereto.
    2. A proposal or recommendation offered as a possible solution.
    3. A review of prior discussions with administrators and of their decisions.
  5. If the outcome of the conference with the Chancellor or designee is not to the person's satisfaction, the person may submit a written request to place the matter on the Board agenda.
  6. The Chancellor or designee shall inform the person of the date, time, and place of meeting.
  7. The Board Chair shall establish a reasonable time limit for complaint presentations. The Board's consideration shall be based on the complaint record developed at the administrative reviews, and no new evidence shall be received by the Board.
  8. Each side shall be entitled to make oral arguments based on the complaint record, within the time restrictions established by the Board.
  9. The Board shall listen to the person's complaint and take whatever action it deems appropriate.

II.B.1.03 Closed Sessions

If the complaint involves a matter that may properly be heard in closed session, the Chancellor shall make any necessary arrangements. In cases involving the appointment, employment, evaluation, reassignment, duties, discipline or dismissal of an employee or to hear complaints or charges involving an employee, the employee shall be notified and given the option of having the meeting held in public.

If a group requests to be heard on a matter that may properly be discussed in closed session, the Board may exclude other group members while hearing each individual.


LSCS Policy Manual Section adopted by the Board of Trustees on August 7, 2008