SSC 022608 Minutes
Student Service CouncilMinutes
February 26, 2008
9:00 am to 11:00 am
Training Center – 112
Attendees: Earl Campa & Diana Pino, CF; Nadine Jenkins, K; Jade Borne, M; Severo Balason, NH; Ed Albracht, T; Susan Rush, Jason Kot, Glen Woods & Larry Rideaux, SO
Absent: Bennie Lambert, NH; Nithy, S.R., SO; Debra Britton, UC Guests: Randy Sparks, SO; Jen Murillo, SO; Paullett Golden, M; Hays Center
Representatives Recorder: Tammy McFarland, SO Opening Items-- Approval of minutes – accomplished via email
1. Establishing consistent registration hours and Registration start times for the System - Earl Campa and Nadine Jenkins
Action: It was agreed to accept the ARC proposal for consistent registration hours with some minor adjustments. Nadine will inform ARC of these changes and then have this added to the CESD agenda (Linda Luehrs-Wolfe) for review and recommendations. M-Th: 8 am – 7 pm (as proposed)Friday 8 am – 3 pm with 3 to 5 pm reserved for trainingSaturday 9 am – 1 pm Need to communicate with bursar offices to insure consistency and availability during peak periods. Identify peak periods as the two (2) weeks before final registration day—expand hours as per campus needs. Suggested hours for peak times: M-T: 8 am – 7 pmFriday: 8 am – 4:30 pmSaturday: 9 am – 2 pm
2. Instructor initiated drop prior to official day & Excessive Absence forms-- Diana Pino
Questions have arisen on how to process excessive absence drops—these must be done in a timely manner and prior to the official day of record when appropriate.
3. Students with 55 SCH –Glen Wood, Jason Kot & Larry Rideaux—deferred to next meeting.
4. 5th annual Education Conference—Nithy, S.R.— deferred
5. Open Items—SB1231—new codes to be established and a target date for implementation will be announced as soon as possible—Glen Woods will keep everyone informed.
Guests Presenters
A.)Report statistics related to student phone line and webpage. Randy Sparks distributed an overview on number of “hits” to each campuses help page and as possible tracked the traffic patterns of visitors to these pages and where they went following the initial stop at the help page. It appears from this review that the students are receiving valid information from the “landing page” and moving on to the appropriate informational pages (anecdotal data)
Only about 20 calls per day to the 1-800 student services helpline. Action: SSC will move forward with the proposal for a centralized call center—Jade Borne and Earl Campa will visit HCC to learn more about its call center and will prepare a draft proposal for the March meeting. (They will also check with Steve Lestarjette to see if there are plans for a centralized calling center for external affairs.) Randy will be happy to work with SSC to formulate the proposal.
B). Name change and website design—Jen Murillo gave an abbreviated report on the selection of a new tool to replace Estrada that will improve content management. Three (3) vendors will be vetted to see which system fits our needs the best. Contact managers are hoping for a system compatible with MS Office Suite
The webpages are being re-designed to allow for accessibility, utility and usability—extensive market research is being applied to insure that we can meet our users’ needs and establish consistency and universal techniques throughout the pages. Common content and attempt to provide a “brand promise” will be applied to all areas to create trust in the information that we are providing to the students, faculty, staff and community. Jen will take the lead on the “online ap” initiative to try and iron out “authentication” problems. Jen will be added to the Student Services Council and will attend all meetings as her schedule permits.
C.) The HAY Center-- Houston Alumni Youth Center—representatives from the HAY Center made a presentation on the services that they provide to youths/young adults who are transitioning from the Child Protective Services/Foster Programs to independent living.
The goal is to provide a variety of services to children who have reached the age of emancipation—but have not developed life skills and/or have support to continue their educations. PAL – Preparation for Adult Living is an attempt to do just that—prepare them to be adults. The HAY Center has a satellite office in Conroe and would like to work with our Student Services area to insure that these students understand what services are available to them. The HAY center is in partnership with AIM (Alumni Impacting Many) which is an organization composed of youth and young adults that grew up in the foster care system. SSC members are open to partnering with the HAY Center. Contact info: PAL, 6300 Chimney Rock, Houston, 713/295-2500 HAY Center, 2103 North Main, Houston, 713/600-2800 D.) LSCS Mentor Program at LSC-Montgomery-- Paullett Golden presented her mentor program model and encouraged each student services area to contact her for assistance/information needed to establish (re-establish/re-enforce) mentoring programs on each campus. She will be happy to work with anyone interested in mentoring students. Please contact her: Paullett.R.Golden@lonestar.edu
Committee Reports & Project Updates:- no updates Þ Next Meeting—March 25, 2008
