× LoneStarCollegeALERT:

Coronavirus Update

Important Information
Registration for Summer II and Fall classes is open
Next Chance Financial Aid Applications due July 1
LSC Facilities are open only to designated employees and students with Face-to-Face classes
LSC Student Resources can be found here

Emergency Assistance Available
Apply now for CARES Act assistance to help cover expenses related to disruptions due to COVID-19

Office of Technology Services (OTS)

The Office of Technology Services (OTS) serves the information technology needs of Lone Star College.

Get IT Help Around-the-Clock

Our agents and technicians are here and ready to help! We are happy to say that the OTS Service Desk has extended its hours to 6am to 12am every day of the week in order to meet the expanding needs of our instructors and students. Call us at 832.813.6600 (toll free 866.614.5014).

To save yourself time, we encourage you to take advantage of our online LSC Service Center portal day or night to look up helpful documentation or submit a ticket. Instead of having a technician show up to your classroom or office, our technicians will be happy to give you a call, chat, or email to get your technology issue resolved as soon as possible.

Thank you for your patience as we follow LSC's proactive and prudent approach to help protect our students, employees, and community with the least disruption possible. We're happy to help!

Contact us if you're having tech issues with:

- Resetting your password,
- Accessing myLoneStar or D2L,
- Accessing Office 365 or OneDrive,
- Issues with D2L, Webex, or Jabber,
- Problems getting to files or drives,
- And MORE!

OTiS with headset on

Registration help. How to Search and Enroll in Classes PDF now available.
Not sure where to find the textbook info for your class? We've got a PDF for that!
 

Save Time. Reset Your Password Online.

All LSC accounts are password-protected. Use a unique password, preferably a sentence, and do not share it with anyone or enter it into a website without being sure it is associated with Lone Star College. When in doubt, contact the OTS Service Desk for verification.

Important Info for Faculty & Staff When Working Off-Site!
When resetting your password on an LSC-owned computer while off-campus, do not use Ctrl+Alt+Del. Instead, use the link below or the "Reset Password" link on the myLoneStar log-in page. Otherwise, you will experience syncing issues and may end up locked out of your account upon returning to campus.
worried dog sitting beside laptopReset Your Password Now
 

Available Software

We have a variety of software that is available to students, faculty, and staff to be used in LSC classrooms or computer labs as well as a long list of titles that can be installed for use at home (at no additional cost).

dog sitting at keyboard Students! Find out what software is available to you at no additional cost. Go to Software Available for Home Use for the list and download links.

Faculty & Staff! Find out what software is available to you to use when you are away from campus. Go to Software Available for Home Use for the list and download links.


Find out what software is available in LSC classrooms and computer labs. Go to Software Available in LSC Classrooms and Computer Labs.

Keep Working. Keep Teaching. Keep Learning.

There are a number of different ways in which faculty, staff, and students can collaborate while away from campus. Here are links to information and helpful "How-To" information and tutorials to help you get started.

Running into an issue with any of these resources? Please do not hesitate to call the OTS Service Desk at 832.813.6600 (toll free 866.614.5014) to talk to an agent. Our agents and technicians will be happy to call, email, or chat with you to resolve the issue as quickly as possible.

Faculty and Staff Resources

Click on the links below to view an overview of the functionality as well as job aids, how-to videos, and information regarding these resources.

One Stop for IT Job Aids, How-To Videos, and Information

Student Resources

Click on the links below to view an overview of the functionality as well as How-To Docs & videos and information regarding these resources.

One Stop for IT Job Aids, How-To Videos, and Information

Additional Information

Follow the link(s) below for additional helpful How-To Docs:

 

Be Cyber Aware

Watch out for phishing scam emails. Even if an email looks like it may be from your professor, a co-worker, supervisor, or even the OTS Service Desk. Be wary of any email containing links and/or attachments. We will NEVER ask for your password or email you a link to update your account.

Find Out More About Cyber Security Awareness

dog looking at a rat 
Received a suspicious email? Donít click anything, and don't respond to the sender.
Report it!

Call the OTS Service Desk at 832.813.6600 or complete the Report a Phishing/Scam/Spam Email form in LSC Service Center. 

 

myLoneStar Training on YouTube

Subscribe to our YouTube channel to get the latest videos to help you navigate and complete tasks in myLoneStar and other iStar applications
.myLoneStar Training on YouTube Go to the myLoneStar Training Channel
 

OTS on Flikr

What's OTS been up to lately? Follow us on Flikr @LSCots to see photos of our events, community service activities, monthly OTiS drawing winners, and more.

dog wearing sunglasses and with a camera  Visit LSCots on Flikr
 

We Want Your Feedback

Faculty & Staff, you could win an OTiS! When your OTS Service Desk ticket is closed, be sure to fill out a customer satisfaction survey to tell us how we did.

Your name will go into our monthly drawing for your very own plush OTiS. Don't miss out on your chance to win. He's a cutie!

OTiS Winner, Martha Neely holding plush OTiS dog
 

OTiS Tweets

Follow our friendly little helper, OTiS, on Twitter @LSCots. Check out the helpful info, tech fun, and more that OTiS tweets to his followers.

dog on chair holding ipad with Twitter logo and @LSCots  Visit LSCots on Twitter

 

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