Coronavirus Update
Important Information Emergency Assistance Available
Registration for Summer II and Fall classes is open
Next Chance Financial Aid Applications due July 1
LSC Facilities are open only to designated employees and students with Face-to-Face classes
LSC Student Resources can be found here
Apply now for CARES Act assistance to help cover expenses related to disruptions due to COVID-19
Office of Technology Services (OTS)
The Office of Technology Services (OTS) serves the information technology needs of Lone Star College.
Get IT Help Around-the-Clock
Our agents and technicians are here and ready to help! We are happy to say that the OTS Service Desk has extended its hours to 6am to 12am every day of the week in order to meet the expanding needs of our instructors and students. Call us at 832.813.6600 (toll free 866.614.5014).
To save yourself time, we encourage you to take advantage of our online LSC Service Center portal day or night to look up helpful documentation or submit a ticket. Instead of having a technician show up to your classroom or office, our technicians will be happy to give you a call, chat, or email to get your technology issue resolved as soon as possible.
Thank you for your patience as we follow LSC's proactive and prudent approach to help protect our students, employees, and community with the least disruption possible. We're happy to help!
|
Contact us if you're having tech issues with: - Resetting your password, |
 |
 |
 |
Save Time. Reset Your Password Online.
All LSC accounts are password-protected. Use a unique password, preferably a sentence, and do not share it with anyone or enter it into a website without being sure it is associated with Lone Star College. When in doubt, contact the OTS Service Desk for verification.
Important Info for Faculty & Staff When Working Off-Site!
When resetting your password on an LSC-owned computer while off-campus, do not use Ctrl+Alt+Del. Instead, use the link below or the "Reset Password" link on the myLoneStar log-in page. Otherwise, you will experience syncing issues and may end up locked out of your account upon returning to campus.
Reset Your Password Now
Available Software
We have a variety of software that is available to students, faculty, and staff to be used in LSC classrooms or computer labs as well as a long list of titles that can be installed for use at home (at no additional cost).
 |
Students! Find out what software is available to you at no additional cost. Go to Software Available for Home Use for the list and download links. Faculty & Staff! Find out what software is available to you to use when you are away from campus. Go to Software Available for Home Use for the list and download links. |
Find out what software is available in LSC classrooms and computer labs. Go to Software Available in LSC Classrooms and Computer Labs.
Keep Working. Keep Teaching. Keep Learning.
There are a number of different ways in which faculty, staff, and students can collaborate while away from campus. Here are links to information and helpful "How-To" information and tutorials to help you get started.
Running into an issue with any of these resources? Please do not hesitate to call the OTS Service Desk at 832.813.6600 (toll free 866.614.5014) to talk to an agent. Our agents and technicians will be happy to call, email, or chat with you to resolve the issue as quickly as possible.
Faculty and Staff Resources
|
Click on the links below to view an overview of the functionality as well as job aids, how-to videos, and information regarding these resources. |
|
- Access LSC Email
- Make Calls and Access LSC Voicemail
- Share and Store Files
- Connect to the LSC VPN and Access Share Drives
- Hold Small-Medium Group Online Meetings, Classes - Webex Meetings
- Hold Large Group Online Meetings, Classes - Webex Events
- Stay Connected With Your Teams and/or Students - Webex Teams
- Deliver Hands-On Training, Tests, Breakout Sessions - Webex Training
- Get Software to Use at Home
- Wi-Fi and Computer Resources for Working and Teaching from Home
- Professional Development Resources from Organizational Development
Student Resources
|
Click on the links below to view an overview of the functionality as well as How-To Docs & videos and information regarding these resources. |
|
Additional Information
Follow the link(s) below for additional helpful How-To Docs:
- Contacting OTS for Issues or Requests - Quick Links for Common Requests and More
- LSC Resources & Tools Available Online - What's The Difference Between Them?
- Faculty & Staff Technology Services Information, 2019-2020
- Student Technology Services Information, 2019-2020
Be Cyber Aware
Watch out for phishing scam emails. Even if an email looks like it may be from your professor, a co-worker, supervisor, or even the OTS Service Desk. Be wary of any email containing links and/or attachments. We will NEVER ask for your password or email you a link to update your account.
Find Out More About Cyber Security Awareness
Received a suspicious email? Don’t click anything, and don't respond to the sender.
Report it!
Call the OTS Service Desk at 832.813.6600 or complete the Report a Phishing/Scam/Spam Email form in LSC Service Center.
myLoneStar Training on YouTube
Subscribe to our YouTube channel to get the latest videos to help you navigate and complete tasks in myLoneStar and other iStar applications
.
Go to the myLoneStar Training Channel
OTS on Flikr
What's OTS been up to lately? Follow us on Flikr @LSCots to see photos of our events, community service activities, monthly OTiS drawing winners, and more.
We Want Your Feedback
Faculty & Staff, you could win an OTiS! When your OTS Service Desk ticket is closed, be sure to fill out a customer satisfaction survey to tell us how we did.
Your name will go into our monthly drawing for your very own plush OTiS. Don't miss out on your chance to win. He's a cutie!
OTiS Tweets
Follow our friendly little helper, OTiS, on Twitter @LSCots. Check out the helpful info, tech fun, and more that OTiS tweets to his followers.
