Office of Technology Services (OTS)

The Office of Technology Services (OTS) serves the information technology needs of Lone Star College.

OTS Service Desk | Student Resources | Faculty and Staff Resources | General Info | OTiS

Get IT Help Around-the-Clock

If you need assistance, the OTS Service Desk is open 24 hours a day, 7 days a week, 365 days a year (366 days in a Leap Year!) to meet the ongoing needs of our students, faculty, and staff. Visit our online LSC Service Center day or night to look up helpful documentation, submit a ticket or open a live chat with one of our agents; or, you can always give us a call at 832.813.6600 (toll-free 866.614.5014). We're happy to help!

Keep Working. Keep Teaching. Keep Learning... Even While On-the-Go.

There are a number of different ways in which students, faculty, and staff, can collaborate no matter if they are on or off campus, or simply on-the-go. Here are links to information and helpful "How-To" information and tutorials to help you get started.

Running into an issue with any of these resources? Please do not hesitate to call the OTS Service Desk at 832.813.6600 (toll-free 866.614.5014) to talk to an agent. Our agents and technicians will be happy to call, email, or chat with you to resolve the issue as quickly as possible.

Student Resources

Review the Student Technology Services Information Flyer for a general overview of services that are available to students, or select the links below to learn more and find helpful How-To Docs, videos, and information regarding these resources.

One Stop for IT Job Aids, How-To Videos, and Information

Reset Your LSC Password

Save time. Reset your password online.

Go to the Password Reset Tool >>

All LSC accounts are password-protected. Use a unique password, preferably a sentence, and do not share it with anyone or enter it into a website without being sure it is associated with Lone Star College. When in doubt, contact the OTS Service Desk for verification.

Get Help Using myLoneStar

Subscribe to our YouTube channel to get the latest videos to help you navigate and complete tasks in myLoneStar and other iStar applications.

Go to the myLoneStar Training Channel

Access LSC Email

Remember: All official communication from Lone Star College is sent through email including emergency information, school closure information and notifications.

Students should access their email by logging into myLoneStar. Log into myLoneStar (my.lonestar.edu), select the Student Email tile, and log in when prompted.
NOTE: Students can also access their email through Microsoft 365.

Log into myLoneStar >>

Follow the links below for information to help get started:

How-To Doc: Accessing Your Lone Star College Email
How-To Doc: Setting Up Email on a Mobile Device
How-To Doc: Forwarding Your LSC Student Email to Your Personal Account

Check Out, Pick Up & Set Up an LSC TechConnect Student Device

Students who meet the minimum number of enrolled credit hours (a minimum of 6 credit hours during a fall or spring semester; 3 credit hours over the summer) may request the use of an HP Windows Laptop bundle (currently available) or an Apple iPad bundle (estimated to arrive August 30th) in order to complete their courses remotely. Upon approval, students will receive a device and accessories, along with instructions on how to download LSC software for student use.

Check Out an LSC TechConnect Device >>
Request your device at myLoneStar > Student Home Page > LSC TechConnect

Once you qualify for the program and pick up your equipment, go to LoneStar.edu/OTS-StudentDevice for pick-up location maps, setup instructions, and helpful resources; as well as for information regarding our Virtual Student Technology Bootcamp (available at no additional cost) where you will learn about the technology you will frequently utilize during your time at LSC.

Pick Up and Set Up Your LSC TechConnect Device >>

Get Software

Microsoft 365 and OneDrive
In order to help our students be successful, Lone Star College provides Microsoft 365 (formerly Office 365) and 1 TB of OneDrive storage to every enrolled student. With Microsoft 365 on your personal device(s), you will have access to the latest version of Word, Excel, PowerPoint, OneNote, and more!

Share and co-edit your schoolwork using Word, PowerPoint, Excel, and OneNote in real time—anywhere, any time, on any device. Log into myLoneStar and select the Student Email tile to get started, or go to https://portal.office.com and log in with your LSC email address and password.

For installation instructions, go to Accessing, Downloading, and Installing Microsoft 365.

Log into Microsoft Office 365 >>

Need help using Microsoft 365? Go to Microsoft 365 Help & Learning for videos and training.

Other Software
There is a variety of software available that can be used at home. Go to Software Available for Students where you will need to complete a quick assessment survey before you can access the list of available software titles and download links.

Find out what software is available in LSC classrooms and computer labs. Go to Software Available in LSC Classrooms and Computer Labs.

Use OneDrive to Share and Store Files

Upload documents to work on from home, share with others, work on simultaneously with others with Microsoft OneDrive. Log into your Microsoft Office 365 account, or use the "Go to My Storage (OneDrive) quicklink in myLoneStar, to get started.

Log into Microsoft Office 365 >>

Follow the Microsoft links below for information to help get started:

Share OneDrive Files and Folders with Others, Sending a Link Using Email
Video: Get Started With OneDrive
Video: Set Up Your Android Device
Video: Set Up Your Apple Device
Video: Use the OneDrive Mobile App
Video: Turn on OneDrive Backup
Video: Upload Files and Folders
Video: Create Files and Folders
Video: Share Files and Folders

We also have a few helpful how-to documents specifically for using the Microsoft 365 and OneDrive apps on iOS devices available in our LSC KnowledgeBase:

How-To Doc: Using Microsoft Office 365 Apps on an iPad or iPhone
How-To Doc: Using the OneDrive for Business App on an iPad or iPhone to View, Share Files

Stay Connected Virtually with Webex and LSC Zoom

Use Webex (formerly Webex Teams) at teams.webex.com to stay connected to your professors and classmates continuously with videoconferencing, group messaging, instant messaging, file sharing and more.

Log into Webex >>

Follow the links below for information to help get started:

In addition to Webex, LSC Zoom Lonestar-EDU.Zoom.US is available as another video conferencing option to meet online with your instructors or other students.

Log into LSC Zoom >>

Follow the links below for information to help get started:

Be Cyber Smart, Stay Cyber Aware

Watch out for phishing scam emails. Even if an email looks like it may be from your professor, another student, or even the OTS Service Desk.

Received a suspicious email? Don’t click anything or reply. Report it!
Complete the "Report a Phishing/Scam/Spam Email" form in LSC Service Center, or call the OTS Service Desk at 832.813.6600.

Report Phishing >>

Be wary of any email containing links and/or attachments. We will NEVER ask for your password or email you a link to update your account. Find Out More About Cyber Security Awareness

Wi-Fi and Computer Resources for Learning from Home

Check out the External Resources page for a list of resources for wireless service by a variety of local providers as well as a few deals we have found for a low cost computer.

Get Assistance With Registration & Locating What Textbooks(s) You May Need

For step-by -step instructions on how to search for and enroll in classes, go to How to Search and Enroll in Classes.

Not sure where to go to find out what textbook(s) you may need for class? Go to Locating Textbook Information in myLoneStar.

Faculty and Staff Resources

Review the Faculty & Staff Technology Services Information Flyer for a general overview of services that are available to students, or select the links below to learn more and find helpful How-To Docs, videos, and information regarding these resources.

One Stop for IT Job Aids, How-To Videos, and Information

Reset Your LSC Password

Save time. Reset your password online.

Go to the Password Reset Tool >>

Important Info for Faculty & Staff When Working Off-Site!
When resetting your password on an LSC-owned computer while off-campus, do not use Ctrl+Alt+Del. Instead, use the "Reset Password" link on the myLoneStar log-in page or Enterprise Connect (for Mac users). For detailed instructions, go to Resetting Your LSC Password (For Faculty & Staff Resetting While Off-Campus).

Get Help Using myLoneStar

Subscribe to our YouTube channel to get the latest videos to help you navigate and complete tasks in myLoneStar and other iStar applications.

Go to the myLoneStar Training Channel
YouTube icon

Access LSC Email

Remember: All official communication from Lone Star College is sent through email including emergency information, school closure information and notifications.

Faculty and staff should access their email by logging into myLoneStar. Log into myLoneStar (my.lonestar.edu) and select the Employee Email tile.
NOTE: Faculty and staff can also their email through LSC Employee Webmail.

Log into myLoneStar >>

Follow the links below for information to help get started:

How-To Doc: Accessing Your Lone Star College Email
How-To Doc: Setting Up Email on a Mobile Device
How-To Doc: Accessing a Shared Mailbox Using LSC Employee Webmail

Accessing LSC Email After Your Account Has Been Moved to Microsoft 365

LSC Faculty & Staff, is your email account scheduled to be migrated or has it recently been migrated to the Microsoft 365 cloud?

Remember, you will always be able to access your email online using myLoneStar* or Employee Webmail before or during the migration. However, Employee Webmail will no longer be available once your mailbox has been moved. Use the information below to acess your email after your account has been moved.

*Since retirees do not have access to myLoneStar, retiree email will continue to be available via Employee Webmail until the move. Once retiree email accounts are moved, retiree email will be available through Microsoft 365 or Outlook.com.

After Your Account Has Been Migrated

Access your email online using myLoneStar or your LSC Microsoft 365 account
- myLoneStar - Log into myLoneStar and select the Employee Email tile. This will re-direct to your LSC Microsoft 365 account. Sign in using your LSC password.
  
  NOTE: Since retirees do not have access to myLoneStar, retiree email will be available through Microsoft 365 or Outlook.com.
- Microsoft 365 - Employee Webmail is no longer available once your account has been migrated, use Microsoft 365 instead. Sign in using your LSC email address and password.
  
  NOTE: Email is also accessible through Outlook.com. Sign in using your LSC email address and password.
If you use the Outlook desktop application installed on your computer, or access your email on a mobile device, links to instructions to re-setup your Outlook profile or re-add your email to you rmobile device are available. You will need to re-setup your profile and re-add your signature, favorites, and any shared calendars.

Remember, the OTS Service Desk is always available to assist you. If you run into issues with Outlook after your account has been moved or would like us to walk you through the profile re-setup procedures, please contact us at 832.813.6600 so we can assist you.

Make Calls and Access LSC Voicemail

While away from campus, make phone calls from your LSC office number using Jabber, and access your voicemail online.

Follow the links below for information to help get started:

How-To Doc: Installing Cisco Jabber on a PC (LSC-Issued Computer)
How-To Doc: Installing Cisco Jabber on a PC (Personal Computer)
How-To Doc: Installing Cisco Jabber on a Mac
Quick How-To: Making a Phone Call from Your Computer Using Cisco Jabber
How-To Doc: Making and Answering a Call Using Cisco Jabber
How-To Doc: Using Lone Star College Voicemail, Including How to Access Messages & Settings Online

Get Software

Microsoft 365 and OneDrive
Every Lone Star College Faculty & Staff member is allocated a Microsoft 365 (formerly Office 365) and 1 TB of OneDrive storage to use on-the-go. With Microsoft 365 on your personal device(s), you will have access to the latest version of Word, Excel, PowerPoint, OneNote, and more!

Share and co-edit your work using Word, PowerPoint, Excel, and OneNote in real time—anywhere, any time, on any device. Log into myLoneStar and select the Employee Email tile to get started, or go to https://portal.office.com and log in with your LSC email address and password.

Log into Microsft Office 365 >>

Need help using Microsoft 365? Go to Microsoft 365 Help & Learning for videos and training.

For installation instructions, go to Accessing, Downloading, and Installing Microsoft 365.
NOTE: Every LSC-owned computer is pre-loaded with Microsoft Office. These instructions describe how to install Office on your personal computer and/or device(s).

Other Software
There is a variety of software available that can be used at home. Go to Software Available for Faculty & Staff for the list and download links.

Find out what software is available in LSC classrooms and computer labs. Go to Software Available in LSC Classrooms and Computer Labs.

Use OneDrive to Share and Store Files

Upload documents to work on anywhere, share with others, or work on simultaneously with others using Microsoft OneDrive.

To access your OneDrive account, log into your Microsoft Office 365 account, or use the "Go to My Storage (OneDrive) quicklink in myLoneStar, to get started.

Log into Microsft Office 365 >>

Follow the links below for information to help get started:

LinkedIn Learning: OneDrive for Business Essential Training
Microsoft Resources
- Share OneDrive Files and Folders with Others, Sending a Link Using Email
- Back up Your Documents, Pictures, and Desktop Files/Folders with OneDrive
- Video: Get Started With OneDrive
- Video: Set Up Your Android Device
- Video: Set Up Your Apple Device
- Video: Use the OneDrive Mobile App
- Video: Turn on OneDrive Backup
- Video: Upload Files and Folders
- Video: Create Files and Folders
- Video: Share Files and Folders

Archive and Share Team/Department Files on the LSC Employee Intranet

Archive team or department files, or work on simultaneously with others, using the LSC Employee Intranet (also known by the application behind it, SharePoint).

To access the LSC Employee Intranet, go to https://intranet.lonestar.edu and log in with your LSC username and password.

Log into LSC Employee Intranet >>

Follow the link below for information to get started:

How-To Doc: SharePoint Quick Reference Guide for the LSC Employee Intranet

Stay Connected With Your Teams and/or Students - Webex

Use Webex (formerly Webex Teams) at teams.webex.com to stay connected to colleagues and students continuously with videoconferencing, group messaging, instant messaging, file sharing and more.

Log into Webex >>

Follow the links below for information to help get started:

Hold Small-Medium Group Online Meetings, Classes - Webex Meetings or LSC Zoom

Hold meetings online with colleagues and students, share presentations, video conferences with a Webex Meeting Personal Room or Webex Meetings at lonestar.webex.com.
- For meetings of fewer than 20 participants, use your Webex Meetings Personal Room.
- For meetings of up to 1,000 participants, use Webex Meetings.

Log into Webex Meetings >>

Learn about several different ways faculty have been using Webex to make their classes more connected and more efficient, including how students can utilize Webex to make communication easy.

Follow the links below for information to help get started:

How-To Doc: Scheduling and Starting a Webex Meeting for Faculty & Staff
How-To Doc: Webex Meetings Best Practices
How-To Article: Collaborating and Sharing Using Webex Breakout Sessions
Video: How to Get Started with Webex Meetings
Video: How to Use Your Webex Meetings Personal Room
Video: How to Join a Webex Meeting
Video: How to Start and Join Webex Meetings from the Desktop App
Video: How to Share Content in a Webex Meeting
Video for Faculty: Holding Virtual Office Hours with Your Webex Personal Room

In addition to Webex, LSC Zoom Lonestar-EDU.Zoom.US is available as another video conferencing option to meet online with colleagues and students.

Log into LSC Zoom >>

Follow the links below for information to help get started:

Hold Large Group Online Meetings, Classes - Webex Events

Schedule a Webex Event at lonestar.webex.com to meet online (50 or more people) with colleagues and students, share presentations, and hold video conferences. Follow the links below for information to help get started:

Already have an event scheduled? Check out these documents for more details:

How-To Doc: Webex Events Best Practices
How-To Doc: Webex Events Adoption Toolkit

Deliver Hands-On Training, Tests, Breakout Sessions - Webex Training

Use Webex Training at lonestar.webex.com to deliver live, interactive sessions to students anywhere, and keep them engaged with hands-on training, tests, and breakout sessions to enhance their learning. Follow the links below for information to help get started:

Be Cyber Smart, Stay Cyber Aware

Watch out for phishing scam emails. Even if an email looks like it may be from a co-worker, supervisor, student, or even the OTS Service Desk.

Received a suspicious email? Don’t click anything or reply. Report it!
Click the "Report Phishing" button in Outlook or Webmail, complete the "Report a Phishing/Scam/Spam Email" form in LSC Service Center, or call the OTS Service Desk at 832.813.6600.

Report Phishing >>

Be wary of any email containing links and/or attachments. We will NEVER ask for your password or email you a link to update your account. Find Out More About Cyber Security Awareness

Connect to the LSC VPN and Access Share Drives

Connect to the LSC VPN to access files on LSC share drives. Go to Configuring a VPN (virtual private network) Connection to the LSC Internal Network to get started.

Wi-Fi and Computer Resources for Working and Teaching from Home

Check out the External Resources page for a list of resources for wireless service by a variety of local providers as well as a few deals we have found for a low cost computer.

Professional Development Resources from Organizational Development

Organizational Development has partnered with their colleagues at each college and System Office, to share a variety of timely learning opportunities. During this time of uncertainty, learning and professional development continue to play a critical role as we take on the new challenges of this transition.

Our faculty and staff continue to find ways to support our students, and their mission is to support you in that effort. Check out all Lone Star College Resources at One Stop for Resources and Training.

General Information

Follow the link(s) below for more information regarding IT services at LSC:

Contacting OTS for Issues or Requests - Quick Links for Common Requests and More
LSC Resources & Tools Available Online - What's The Difference Between Them?
Visit the LSC Service Center Knowledge Base for other helpful "How-To" docs.

We Want Your Feedback

Faculty & Staff, you could win an OTiS! When your OTS Service Desk ticket is closed, be sure to fill out a customer satisfaction survey to tell us how we did. Your name will go into our monthly drawing for your very own plush OTiS. Don't miss out on your chance to win. He's a cutie!

OTiS Winner, Martha Neely holding plush OTiS dog