Office of Technology Services | LSC-Montgomery OTS |

LSC-Montgomery OTS FAQs

When should I contact the Service Desk and what information should I have ready?

The OTS Service Desk is the first point of contact for all inquiries to the OTS department. Contact the Service Desk to request any OTS service or if you have an immediate problem. If the Service Desk staff cannot answer your query, or provide you with the information that you require, they will refer the matter to another member of staff with the relevant expertise or responsibility.

The Service Desk can be reached on campus at 936-273-7385.

If you are off campus, you can reach us at 1-866-614-5014.

When to call...

Before you call...

When you are ready to call...

To request any OTS service or for an immediate problem.

Please try the following:

Reboot the machine.
Check to ensure all cords are plugged into both the computer and the wall.
Write down any specific details you have concerning the question or problem and/or any error messages & when they occurred. This saves time and helps generate a more prompt solution.

Please have the following:

Name (last, first)
Phone number or on-campus extension
Building
Room number
Nature of the problem (what is wrong?)
User type (student, staff, faculty, etc.)
Department (accounting, admissions, etc.)
Room where the problem is located (lab, classroom, office, etc.)
Request type (what you would like done)
Item affected (hardware, software, network, etc.)

How do I order AV equipment?

AV equipment is requested in the same manner as any other OTS service. Please call the Service Desk on campus at 936-273-7385 to make your request. An OTS technician will later call and/or email you to confirm your equipment reservation.

Please have the following information when you call:

Name (last, first)
Phone number or on-campus extension
Building where you need the equipment delivered
Room number where you need the equipment delivered
Equipment type (tv cart, lcd projector, etc.)
Date & time you need the equipment delivered
Date & time we can pick up the equipment

How are service requests prioritized?

Inquiries made to the OTS Service Desk are prioritized based on the urgency of the request and the immediate impact to daily campus operations. The urgency and impact of a service request will be determined by the OTS Service Desk. Please note that disruptions to ongoing class sessions receive the highest priority, i.e., if there is a class in session and a faculty member needs assistance, an OTS technician will be dispatched immediately.