IT Help & The Office of Technology Services (OTS)
Get IT Help | Student Resources | Faculty and Staff Resources | About OTS | OTiS
Get IT Help
Expand the appropriate section below to get started. Use the links to report a problem, find/reset account information, or scroll down to find more IT resources and information. NOTE: If prompted to sign into ServiceNow, the IT Service Desk's IT service management website, sign in using your full LSC email address.
- IT Help for Students
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Get IT Help
FOR IMMEDIATE ASSISTANCE:
Call the IT Service Desk
281.318.HELP (4357)
(Toll free 866.614.5014)
Speak to an IT Service Desk agent.
We are available 6 a.m. to midnight,
seven days a week.Report an IT Problem Something is broken!
Click here to submit a ticket to the IT Service Desk.Report a Phishing Email Received a suspicious email? Report it. Open a Live Chat Sign into myLoneStar and click Live Chat Support to chat with a agent. Book a Walk-Up Appointment Schedule an appointment to drop off a borrowed LSC TechConnect device Report a Phishing Email Received a suspicious email? Report it. Retrieve your LSC email address and username or reset your password.
Software Available for Students Find software that is available to students to install and use on their personal computer and/or mobile device. Software Available in
LSC Classrooms and Computer LabsReview the list of software titles available in LSC classrooms and computer labs.
Some software listed is not installed on all computers, but only on computers specific to a discipline.
Looking for something else not listed here?
The list above covers just a few of our most common requests.
To view the entire IT service catalog, go to LoneStar.edu/ServiceCenter-OTS. - IT Help for Faculty & Staff
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Get IT Help
FOR IMMEDIATE ASSISTANCE:
Call the IT Service Desk
281.318.HELP (4357)
(Toll free 866.614.5014)
Use this to get somebody now!
Be sure to mention the issue is impacting a “Meeting-In-Progress”, “Class-In-Session”, or is “Urgent”.Report an IT Problem Something is broken!
Click here to submit a ticket to the IT Service Desk.Report a Phishing Email Received a suspicious email? Report it.
Click the "Report Phishing" button in Outlook or use this form to report it.
Open a Live Chat Sign into myLoneStar and click Live Chat Support to chat with a agent. Book a Walk-Up Appointment Schedule a walk-up appointment to drop off equipment loaned by OTS, talk to a technician to ask a question or have them troubleshoot an IT issue, or switch out equipment when you are due for a refresh/replacement. Use these to get your LSC email address and username or to reset your password.
Faculty & Staff! For helpful instructions on how to reset your password when working remotely, go to:
Resetting Your LSC Password (For Faculty & Staff Resetting While Off-Campus)Request IT Assistance for an Upcoming Event, Conference, or Meeting
Use this to get assistance with your event.
Request in advance for best results.
Last-minute requests may cause issues!Request an Office Move
(requires supervisor approval)Use this to schedule OTS to move your computer equipment to another location.
Request Employee Loaner Equipment Use this to request loaner equipment (laptop, etc.) Have a new employee starting soon?
Use this to request a setup for them - network access, computer equipment, and a phone.
Request 2-3 weeks in advance.Request a Network Drop
(may require your supervisor’s approval & budget code)Need a network drop?
Use this to request a quote for one.Equipment-Related Requests
NOTE: All of these requests may require your supervisor’s approval & budget code.
* For Faculty & Staff *
Use this to get a quote for a new computer/laptop for use in a classroom, computer lab, or office. [1][2]Use this to get a quote for a new or replacement printer. [1][2]
Use this to request a quote for AV Upgrades, peripherals (mouse, keyboard, etc.) [1][2]
PLEASE NOTE: Equipment takes time to ship. Please remember to ask for shipping times and submit these requests well in advance (especially if you have deadlines).
Software-Related Requests
Use this to request a specific software installed or a quote for a license for the software. [1][2]
Find software that is available to students to install and use on their personal computer and/or mobile device.
Find software that is available to faculty and staff to be used on campus and/or at home.
Review the list of software titles available in LSC classrooms and computer labs.[3]
[1] – Quote must comply with OTS Desktop Standards & OTS A/V Standards (if applicable)
[2] – Complies with Funding of IT Equipment and Software Policy (Click here to view)
[3] – Some software listed is not installed on all computers, but only on computers specific to a discipline.
Server-Related Requests
Use this to request restoration of deleted file/email that existed on a network drive or email.
NOTE: this does not work for locally deleted files on your PCUse this to get access to a file share. Be sure to provide the full folder path in the ticket (Ex: V:/Somedept/somefolder/)
Request Remote Access (VPN)
(requires your supervisor’s approval)Use this to request VPN Access.
Data & Analytics-Related Requests
Need access to the AIR Portal or Power BI?
Need help with an access issue?
Use these forms to submit your request.Do you data or a report?
What about a new dashboard or research study? Use these forms to submit your request.Looking for something else not listed here?
The list above covers just a few of our most common requests.
To view the entire IT service catalog, go to LoneStar.edu/ServiceCenter-OTS.
IT Resources for Students
Select a topic below to find links, helpful instructions, videos, and more.
- Reset Your LSC Password
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Save time. Reset your password online.
Go to the Password Reset Tool >>
All LSC accounts are password-protected. Use a unique password, preferably a sentence, and do not share it with anyone or enter it into a website without being sure it is associated with Lone Star College. When in doubt, contact the IT Service Desk for verification. - Set Up or Change Your Multi-Authentication (MFA) Options
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Two are better than one! Multi-factor authentication, or MFA, is a security measure that requires anyone using a Lone Star College service such as LSC email, Microsoft 365, Webex, or Zoom while not already connected to the network to prove their identity using a two step verification process.
NOTE: Verification will be required every 90 days per device, Wi-Fi, browser, and service. If any of those changes, you may be prompted to verify again before 90 days.
For step-by-step instructions with screenshots, click the link below (if prompted, log into ServiceNow using your LSC credentials):- Setting Up MFA for Verification via Text Message
NOTE: Employees, if you use VPN to connect to the network when off-site, it is recommended that you do not choose text as your default verification option. - Setting Up MFA for Verification via Phone Call
- Setting Up MFA for Verification via Microsoft Authenticator App
- Setting Up MFA for Verification via Alternate Authenticator App (e.g. Duo)
NOTE: If you are already using Duo or another authenticator app for another institution, you can add your Lone Star College account to your existing authenticator app. - Updating Your MFA Authentication Settings
To read more about MFA, review all of the step-by-step setup instructions, and review the FAQs, go to Setting Up Multi-Factor Authentication (MFA) on Your LSC Account.
En Español: Configurar la Autenticación Multi-Factor (MFA) en tu Cuenta de LSC - Setting Up MFA for Verification via Text Message
- Get Help Using myLoneStar
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Subscribe to our YouTube channel to get the latest videos on how to navigate and complete tasks in myLoneStar and other iStar applications such as:
- how to access your LSC student email,
- how to plan and register for courses,
- how to enroll in corequisite courses,
- and more!
- Access LSC Email
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Students should access their email by logging into myLoneStar. Log into myLoneStar (my.lonestar.edu), select the Student Email tile, and log in when prompted.
NOTE: Students can also access their email through Microsoft 365.
IMPORTANT! Check Your LSC Email Regularly
All official communication from Lone Star College is sent through email including emergency information, school closure information and notifications. Be sure to check your LSC email every day for important communications.Expecting an email, but it hasn’t shown up? Check your “Junk E-mail” folder for any emails that may have inadvertently been caught in the spam filter. You can also change safe senders by clicking the three dots in the right corner of the email and changing the security options to “Mark as not junk”.
Log into myLoneStar >>
Follow the links below for information to help get started: - Borrow, Pick Up & Set Up a Student iPad or Laptop (LSC TechConnect Program)
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Students who meet the minimum number of enrolled credit hours (a minimum of 6 credit hours during a fall or spring semester; 3 credit hours over the summer) may request the use of an HP Windows Laptop bundle (currently available) or an Apple iPad bundle (estimated to arrive August 30th) in order to complete their courses remotely. Upon approval, students will receive a device and accessories, along with instructions on how to download LSC software for student use.
Check Out an LSC TechConnect Device >>
Request your device at myLoneStar > Student Home Page > LSC TechConnect
Once you qualify for the program and pick up your equipment, go to LoneStar.edu/OTS-StudentDevice for pick-up location maps, setup instructions, and helpful resources; as well as for information regarding our Virtual Student Technology Bootcamp (available at no additional cost) where you will learn about the technology you will frequently utilize during your time at LSC.Pick Up and Set Up Your LSC TechConnect Device >> - Get Software
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Microsoft 365 and OneDrive
In order to help our students be successful, Lone Star College provides Microsoft 365 and 1 TB of OneDrive storage to every enrolled student. With Microsoft 365 on your personal device(s), you will have access to the latest version of Word, Excel, PowerPoint, OneNote, and more!Share and co-edit your schoolwork using Word, PowerPoint, Excel, and OneNote in real time—anywhere, any time, on any device. Log into myLoneStar and select the Student Email tile to get started, or go to microsoft365.com and log in with your LSC email address and password.
For installation instructions, go to Accessing, Downloading, and Installing Microsoft 365.
Log into Microsoft 365 (microsoft365.com) >>
Need help using Microsoft 365? Go to Office Quick Starts or Microsoft 365 Help & Learning for videos and training.Other Software
There is a variety of software available that can be used at home. Go to Software Available for Students where you will need to complete a quick assessment survey before you can access the list of available software titles and download links.Find out what software is available in LSC classrooms and computer labs. Go to Software Available in LSC Classrooms and Computer Labs.
Prohibited Technologies
As of January 2023, Lone Star College has drafted and put into affect the Lone Star College Prohibited Technologies Security Policy in response to a December 2022 directive from Governor Greg Abbott that all state agencies, including Lone Star College, ban the video-sharing application TikTok from all state-owned and state-issued devices and networks due to concerns over the Chinese government’s ability to harvest potentially sensitive information (https://gov.texas.gov/uploads/files/press/State_Agencies_Letter_1.pdf). This policy includes a list of software, applications (including TikTok), and hardware products identified as being security concerns that will be removed and/or blocked on all LSC-owned devices. The up-to-date list of prohibited technologies is published at https://dir.texas.gov/information-security/prohibited-technologies. - Store and Share Files with Your LSC OneDrive
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Upload documents to work on from home, share with others, work on simultaneously with others with Microsoft OneDrive. Log into your Microsoft Office 365 account, or use the "Go to My Storage (OneDrive) quicklink in myLoneStar, to get started.
Log into Microsoft 365 >>
Follow the Microsoft links below for information to help get started:- Microsoft 365 Training site
- Share OneDrive Files and Folders with Others, Sending a Link Using Email
- Getting Started with Microsoft OneDrive Cloud Storage
- Video: Get Started With OneDrive
- Video: Set Up Your Android Device
- Video: Set Up Your Apple Device
- Video: Use the OneDrive Mobile App
- Video: Turn on OneDrive Backup
- Video: Upload Files and Folders
- Video: Create Files and Folders
- Video: Share Files and Folders
We also have a few helpful how-to documents specifically for using the Microsoft 365 and OneDrive apps on iOS devices available in our LSC KnowledgeBase:
- Stay Connected Virtually with Webex and LSC Zoom
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Webex
Use Webex to stay connected to your professors and classmates continuously with video conferencing, group messaging, instant messaging, file sharing and more.
Log into Webex (webex.webex.com) >>
Follow the links below for information to help get started:- Installing and Working in Webex
- Getting Started with the Webex App
- Webex Quick Start Guide
- Webex Spaces and Teams
- Webex Essentials
- Faculty and Student Webex Essentials
- Collaborating and Sharing Using Webex Breakout Sessions
LSC Zoom
In addition to Webex, LSC Zoom is available as another video conferencing option to meet online with your instructors or other students.
Log into LSC Zoom (Lonestar-EDU.Zoom.US) >>
Follow the links below for information to help get started: - Be Cyber Smart, Stay Cyber Aware - Report "Phishy" Emails
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Watch out for phishing scam emails. Even if an email looks like it may be from your professor, another student, or even the IT Service Desk.
Received a suspicious email? Don’t click anything or reply. Report it!
Complete the "Report a Phishing/Scam/Spam Email" form in the LSC Service Center, or call the IT Service Desk at 281.318.HELP (4357) or toll-free 866.614.5014.Report Phishing >>
Be wary of any email containing links and/or attachments. We will NEVER ask for your password or email you a link to update your account. Find Out More About Cyber Security Awareness - Wi-Fi and Computer Resources for Learning from Home
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Check out the External Resources page for a list of resources for wireless service by a variety of local providers as well as a few deals we have found for a low cost computer.
- Get Assistance With Registration & Locating What Textbook(s) You May Need
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For step-by -step instructions on how to search for and enroll in classes, go to How to Search and Enroll in Classes.
Not sure where to go to find out what textbook(s) you may need for class? Go to Locating Textbook Information in myLoneStar.
IT Resources for Faculty & Staff
Select a topic below to find links, helpful instructions, videos, and more.
- Reset Your LSC Password
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Save time. Reset your password online.
Go to the Password Reset Tool >>
Important Info for Faculty & Staff When Working Off-Site!
When resetting your password on an LSC-owned computer while off-campus, do not use Ctrl+Alt+Del. Instead, use the "Reset Password" link on the myLoneStar log-in page or Enterprise Connect (for Mac users). For detailed instructions, go to Resetting Your LSC Password (For Faculty & Staff Resetting While Off-Campus). - Set Up or Change Your Multi-Factor Authentication (MFA) Options
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Two are better than one! Multi-factor authentication, or MFA, is a security measure that requires anyone using a Lone Star College service such as LSC email, Microsoft 365, Webex, or Zoom while not already connected to the network to prove their identity using a two step verification process.
NOTE: Verification will be required every 90 days per device, wi-fi, browser, and service. If any of those changes, you may be prompted to verify again before 90 days.- Setting Up MFA for Verification via Text Message
NOTE: Employees, if you use VPN to connect to the network when off-site, it is recommended that you do not choose text as your default verification option. - Setting Up MFA for Verification via Phone Call
- Setting Up MFA for Verification via Microsoft Authenticator App
- Setting Up MFA for Verification via Alternate Authenticator App (e.g. Duo)
NOTE: If you are already using Duo or another authenticator app for another institution, you can add your Lone Star College account to your existing authenticator app. - Updating Your MFA Authentication Settings
To read more about MFA, review all of the step-by-step setup instructions, and review the FAQs, go to Setting Up Multi-Factor Authentication (MFA) on Your LSC Account.
En Español: Configurar la Autenticación Multi-Factor (MFA) en tu Cuenta de LSC
- Setting Up MFA for Verification via Text Message
- Get Help Using myLoneStar
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Subscribe to our YouTube channel to get the latest videos to help you navigate and complete tasks in myLoneStar and other iStar applications.
- Access LSC Email
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Remember: All official communication from Lone Star College is sent through email including emergency information, school closure information and notifications.
Faculty and staff should access their email by logging into myLoneStar. Log into myLoneStar (my.lonestar.edu) and select the Employee Email tile.This will re-direct to your LSC Microsoft 365 account. Sign in using your LSC password.
Log into myLoneStar >>
NOTE: Faculty, Staff, and Retirees can also access their LSC email through Microsoft 365 or Outlook.com. Sign in using your LSC email address and password. - Make Calls and Access LSC Voicemail
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While away from campus, make phone calls from your LSC office number using Jabber, and access your voicemail online.
Follow the links below for information to help get started:
- Installing Cisco Jabber on a PC (LSC-Issued Computer)
- Installing Cisco Jabber on a PC (Personal Computer)
- Installing Cisco Jabber on a Mac
- Making a Phone Call from Your Computer Using Cisco Jabber
- Making and Answering a Call Using Cisco Jabber
- Using Lone Star College Voicemail, Including How to Access Messages & Settings Online
- Get Software
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Microsoft 365 and OneDrive
Every Lone Star College Faculty & Staff member is allocated a Microsoft 365 account and 1 TB of OneDrive storage to use on-the-go. With Microsoft 365 on your personal device(s), you will have access to the latest version of Word, Excel, PowerPoint, OneNote, and more!Share and co-edit your work using Word, PowerPoint, Excel, and OneNote in real time—anywhere, any time, on any device. Log into myLoneStar and select the Employee Email tile to get started, or go to microsoft365.com and log in with your LSC email address and password.
Log into Microsft Office 365 >>
Need help using Microsoft 365? Go to the Microsoft 365 Training site, Office Quick Starts or Microsoft 365 Help & Learning for videos and training.For installation instructions, go to Accessing, Downloading, and Installing Microsoft 365.
NOTE: Every LSC-owned computer is pre-loaded with Microsoft Office. These instructions describe how to install Office on your personal computer and/or device(s).Other Software
There is a variety of software available that can be used at home. Go to Software Available for Faculty & Staff for the list and download links.
Find out what software is available in LSC classrooms and computer labs. Go to Software Available in LSC Classrooms and Computer Labs.
Prohibited Technologies
As of January 2023, Lone Star College has drafted and put into affect the Lone Star College Prohibited Technologies Security Policy in response to a December 2022 directive from Governor Greg Abbott that all state agencies, including Lone Star College, ban the video-sharing application TikTok from all state-owned and state-issued devices and networks due to concerns over the Chinese government’s ability to harvest potentially sensitive information (https://gov.texas.gov/uploads/files/press/State_Agencies_Letter_1.pdf). This policy includes a list of software, applications (including TikTok), and hardware products identified as being security concerns that will be removed and/or blocked on all LSC-owned devices. The up-to-date list of prohibited technologies is published at https://dir.texas.gov/information-security/prohibited-technologies.
- Store and Share Files with Your LSC OneDrive
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Upload documents to work on anywhere, share with others, or work on simultaneously with others using Microsoft OneDrive.
To access your OneDrive account, log into your Microsoft 365 account, or use the "Go to My Storage (OneDrive)" quicklink in myLoneStar, to get started.
Log into Microsoft 365 (microsoft365.com) >>
Follow the links below for information to help get started:- LinkedIn Learning: OneDrive for Business Essential Training
- Microsoft Resources
- Microsoft 365 Training site
- Getting Started with Microsoft OneDrive Cloud Storage
- Share OneDrive Files and Folders with Others, Sending a Link Using Email
- Back up Your Documents, Pictures, and Desktop Files/Folders with OneDrive
- Video: Get Started With OneDrive
- Video: Set Up Your Android Device
- Video: Set Up Your Apple Device
- Video: Use the OneDrive Mobile App
- Video: Turn on OneDrive Backup
- Video: Upload Files and Folders
- Video: Create Files and Folders
- Video: Share Files and Folders
- Store and Share Team/Department Files on the LSC Employee Intranet
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Use the LSC Employee Intranet (also known by the application behind it, SharePoint) to store team or department files, or work on simultaneously with others. Storing files on the intranet rather than a department share drives allows you and your team to felixibility to access the files at any time, from anywhere, and on any device without having to connect through the VPN.
To access the LSC Employee Intranet, go to https://intranet.lonestar.edu and log in with your LSC username and password.
Log into LSC Employee Intranet >>
Follow the link below for information to get started:- SharePoint Quick Reference Guide for the LSC Employee Intranet
- Adding a Shortcut from the LSC Employee Intranet to Your LSC OneDrive
- Microsoft 365 Training site for help, video tutorials, and templates
- Get Data for Planning and Decision-Making
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The Office of Analytics and Institutional Research (AIR) is the arm of OTS that serves as a trusted partner providing data and analytical expertise to support planning and decision-making.
Do you need data or a report? What about a dashboard or research study? Use these forms in the LSC Service Center to submit your request for assistance.
Get access to the AIR dashboard reports, request a new Power BI license, or report an access issue here.
- Hold Small-Medium Group Online Meetings with Webex or LSC Zoom
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Webex
Use Webex at to stay connected to colleagues and students continuously with videoconferencing, group messaging, instant messaging, file sharing and more.
- For meetings of fewer than 20 participants, we recommend using your Webex Personal Room. Select the Calendar icon in the left-side toolbar and choose Start a Personal Room Meeting.
- To host scheduled meetings of up to 1,000 participants, select the Calendar icon in the left-side toolbar and choose Schedule a Meeting.
- To host an impromptu meeting of the people in a Webex space (up to 100 participants), right-click the space from your space list and choose Start a Meeting.
Log into Webex (web.webex.com) >>
Follow the links below for information to help get started:- Installing and Working in Webex
- Getting Started with the Webex App
- Webex Quick Start Guide
- Webex Spaces and Teams
- Webex Essentials
- Faculty and Student Webex Essentials
- Collaborating and Sharing Using Webex Breakout Sessions
- Webex Transition to Virtual Learning Resource Center
- Cisco Webex Board Quick Reference Guide
- Cisco Webex Board User Guide
LSC Zoom
In addition to Webex, LSC Zoom is available as another video conferencing option to meet online with colleagues and students.
Log into LSC Zoom (Lonestar-EDU.Zoom.US) >>
Follow the links below for information to help get started:- Getting Started with LSC Zoom
- Best Practices for Hosting a Public Zoom Meeting
- Getting Started Guide for New Users
- Frequently Asked Questions
- Top 20 Zoom Resources
- Zoom YouTube Channel
- Hold Large Group Online Meetings, Classes with Webex Webinars
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Formerly known as Webex Events, schedule a Webex Webinar at lonestar.webex.com to meet online (50 or more people) with colleagues and students, share presentations, and hold video conferences. Follow the links below for information to help get started:
- Scheduling and Starting a Webex Webinar for Faculty & Staff
- Webex Webinar Use Cases
- Get Started with Webex Webinar
- Collaborating and Sharing Using Webex Breakout Sessions
Already have an event scheduled? Check out these documents for more details:
- Deliver Hands-On Training, Tests, Breakout Sessions with Webex Training
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Use Webex Training at lonestar.webex.com to deliver live, interactive sessions to students anywhere, and keep them engaged with hands-on training, tests, and breakout sessions to enhance their learning. Follow the links below for information to help get started:
- Webex Training Adoption Toolkit - Benefits, Use Cases, Getting Started, & Best Practices
- Getting Started with Webex Training Center
- Video: Up and Running with Webex Training Center
- Be Cyber Smart, Stay Cyber Aware - Report "Phishy" Emails
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Watch out for phishing scam emails. Even if an email looks like it may be from a co-worker, supervisor, student, or even the IT Service Desk.
Received a suspicious email? Don’t click anything or reply. Report it!
Click the "Report Phishing" button in Outlook or Webmail, complete the "Report a Phishing/Scam/Spam Email" form in LSC Service Center, call the IT Service Desk at 281.318.HELP (4357) or toll-free 866.614.5014.Report Phishing >>
Be wary of any email containing links and/or attachments. We will NEVER ask for your password or email you a link to update your account. Find Out More About Cyber Security Awareness
- Wi-Fi and Computer Resources for Teaching Remotely
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Check out the External Resources page for a list of resources for wireless service by a variety of local providers as well as a few deals we have found for a low cost computer.
- Connect to the LSC VPN and Access Share Drives
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Connect to the LSC VPN to access files on LSC share drives. Go to Configuring a VPN (virtual private network) Connection to the LSC Internal Network to get started.
- Get Training
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Looking for training on applications such as Webex, SharePoint, and Microsoft Teams?
We highly recommend the fantastic (and free!) video tutorials available on these sites to help you get familiar with some of the most-used applications across the college:
- LinkedIn Learning – Windows 11, Webex, Zoom, and more! (sign in with your LSC email address)
- Microsoft 365 Training – Outlook, OneDrive, SharePoint, Microsoft Teams, and more!
We also have a robust library of helpful how-to articles available to faculty, staff, and students in the LSC Service Center within ServiceNow (LoneStar.edu/Service Center-Knowledge). Our “how-to” library has a variety of job aids to help you with LSC-specific functions such as setting up your LSC email on your mobile device or connecting to the LoneStar Wi-Fi.
Do you need iStar, Onbase, or AIR training? We’ve got you covered! Training is available via live webinars, video-on-demand, as well as some in-person training sessions.
Visit the LSC iStar Knowledge Center in UPK to access a repository of OnDemand training videos designed to further expand LSC employees' knowledge of the iStar system. To see what live webinars and face-to-face classes are currently being offered that cover iStar, OnBase, and AIR tools and resources, visit MyWorkshops.
- Professional Development Resources from Organizational Development
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Organizational Development has partnered with their colleagues at each college and System Office, to share a variety of timely learning opportunities. During this time of uncertainty, learning and professional development continue to play a critical role as we take on the new challenges of this transition.
Our faculty and staff continue to find ways to support our students, and their mission is to support you in that effort. Check out all Lone Star College Resources at One Stop for Resources and Training.
- Retiring? Claim Your LSC Retiree Account Upon Retirement
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If you retire starting August 1, 2023, your LSC employee email account will be disabled when you leave Lone Star College. Instead, an LSC Retiree email account will be set up for you. For details and instructions, go to LoneStar.edu/RetireeEmail.
About OTS
Who are we? The Office of Technology Services (OTS)
What do we do? The Office of Technology Services (OTS) serves the information technology (IT) needs of Lone Star College in addition to serving as a trusted partner providing data and analytical expertise to support planning and decision-making.
Find Out More About the Office of Technology Services (OTS) Team
Meet Our Friendly Little Pal, OTiS!
OTiS personifies our OTS team members. Each one of us puts the “i” in OTiS. We’re speedy, agile, and always looking for ways to help. This little dog personifies our willingness, our readiness, our friendliness…. Plus, you just have to smile when you see him.
We’re here to help, and we’re happy to help. We’re all LSC employees, just like you, and we’re ready and at your disposal, jumping at your heels to help you – just like our little pal, OTiS.
We Want Your Feedback
Faculty & Staff, you could win an OTiS! When your IT Service Desk ticket is closed, be sure to fill out a customer satisfaction survey to tell us how we did. Your name will go into our monthly drawing for your very own plush OTiS. Don't miss out on your chance to win. He's a cutie!
OTiS Tweets
Follow our friendly little helper, OTiS, on Twitter @LSCots. Check out the helpful info, tech fun, and more that OTiS tweets to his followers. Visit LSCots on Twitter.
OTS on Flikr
What's OTS been up to? Follow us on Flikr @LSCots to see photos of our events, community service activities, monthly OTiS drawing winners, and more. Visit LSCots on Flikr.
Related
- IT Service Desk
- About OTS
- IT Help on Campus - Locations & Hours
- LSC TechConnect
- Multi-Factor Authentication (MFA)
- Cyber Security Awareness
- LSC Prohibited Technologies Security Policy
- Analytics and Institutional Research (AIR)
- OTS Awards and Recognition
- Careers in OTS
- External Resources
- IT Project Request
- Most Common Requests
Quicklinks
myLoneStar
LSC Email & Microsoft 365
Book a Walk-Up Appointment
Report a Phishing Email
How Do I...?
LSC Service Center
LSC Employee Intranet
LSC Webex
LSC Zoom
LSC Phishing Report
iStar Customer Experience Monitoring
AIR Dashboards & Scorecards
Day 1 and Official Day Reports
myLoneStar Tutorials on YouTube
Wireless Coverage Maps
Weekly Maintenance
Every Tuesday & Thursday
10 p.m. - 11:55 p.m.
Every Weekend
Sat. 8 p.m. - Sun. noon
NOTE: Various technology services may be impacted during these maintenance windows. Impact to major services (i.e., myLoneStar, iStar, internet/network connections, email and phones) will be communicated ahead of time.