• General Complaints
• Academic Complaints
• Academic Grade Appeal
• Student Services Complaints
• Student Civil Rights Complaints
• Academic Misconduct

General Complaints

Lone Star College is committed to understanding and assisting the needs of all students, staff, faculty and visitors. Sometimes these concerns do not fit neatly in one of the other categories on this webpage. To help answer general questions or address academic, general, or any campus concerns, we ask students to submit this information using the Student Complaint Form. Based on the information you provide, the appropriate staff member will contact you.

Academic Complaints

Lone Star College is committed to appropriate resolution of academic and instructional complaints as efficiently and effectively as possible. If you have a concern, you should first contact your instructor to try and reach a resolution. If your instructor is unable to address your concern, you can submit a Student Complaint Form and based on the information you provide, the appropriate staff member will contact you.

Academic Grade Appeal

Lone Star College recognizes a student’s right to consistent and relevant forms of assessment. An academic appeal is a formal request brought by a student to dispute a final grade. If you feel your grade is incorrect, you must first meet with your instructor informally to attempt to resolve. If no resolution is obtained, students can initiate the formal academic grade appeal process. Students must meet one of the following requirements in order to qualify for an academic appeal:

1) a mathematical error in the grade’s calculation

2) a deviation—by the instructor—from the course syllabus or the College’s policy manual (this document), o

3) disparate treatment of the student not covered by EEO (e.g., race, color, sex, and etc.) policies

Any basis for appeal outside of those three categories will not be considered. 

To file an official grade appeal, you must complete the LSC Final Grade Dispute Form within 12 months of your final grade posting.

Student Services Complaints

It is the practice of Lone Star College System to assist all students in finding fair and just solutions to complaints related to their education and services. LSC’s Student Services Complaints procedure is not intended to circumvent the normal chain of communication or set aside the “open door policy” for students established by faculty and administrators. Student services complaints include incidents outside of the academic setting relating to a student’s educational experience or student services. This complaint process is not intended to address complaints related to sexual harassment or discrimination that are prohibited by LSC Policy. Students wishing to report complaints regarding sexual harassment or discrimination are directed to following resources for information and reporting:

• Sexual Misconduct: Sexual Harassment/Sexual Assault-Title IX Website

• LSC Incident Reporting System

Students with student services complaints must first discuss with the person whose action has caused them to consider filing the compliant in an effort to resolve the situation informally. If the student is unable to informally resolve their complaint, then they may complete a student compliant form and provide it to the supervisor of the person whose action has caused the complaint. If the complaint is not resolved after that meeting the student may then submit the Student Complaint Form.

Student Civil Rights Complaints

Lone Star College provides equal treatment and educational opportunities to all persons without regard to race, color, sex, age, sexual orientation, gender identity, gender expression, religion, ethnic or national origin, disability, veteran status, or any other protected status. Any student experiencing discriminatory treatment or civil rights violations, aside from Sexual Violence or Title IX Harassment addressed in Section VI.F (Sexual Harassment, Assault, Violence, and Discrimination), may submit a civil rights complaint under LSC Board Policy VI.D.12. For information regarding the process, procedures, and applicable forms, please use the links below. A student may file their complaint form with the CSSO of the college where an alleged civil rights violation occurred, or with that college’s president. For information regarding the CSSO of the college where an alleged civil rights violation occurred, see the table below.

• Section VI.D.12 Student Civil Rights Complaints Process
• Section VI.D.12 Student Civil Rights Complaints Procedures
• Section VI.D.12 Student Civil Rights Complaints Forms
• Section VI.D.12 Student Civil Rights Notice & Comment

Academic Misconduct

Lone Star College strives to uphold the academic core values of learning. Students are subject to academic discipline for academic misconduct and Academic Code of Conduct violations.

Academic misconduct and violations of the Academic Code of Conduct subject students to academic discipline under this Section—including suspension and expulsion.  When possible, members of the College community should try to resolve minor allegations of academic misconduct informally.

If you believe someone has violated the LSC Academic Code of conduct, please submit the following form to report the incident:  Academic Misconduct Form

Chief Student Services Officers (CSSO)