Lone Star College is committed to understanding and assisting the needs of all students, staff, faculty and visitors. Sometimes these concerns do not fit neatly in one of the other categories on this webpage. To help answer general questions or address academic, general, or any campus concerns, we ask students to submit this information using the Student Complaint Form. Based on the information you provide, the appropriate staff member will contact you.
Lone Star College is committed to appropriate resolution of academic and instructional complaints as efficiently and effectively as possible. If you have a concern, you should first contact your instructor to try and reach a resolution. If your instructor is unable to address your concern, you can submit a Student Complaint Form and based on the information you provide, the appropriate staff member will contact you.
Lone Star College recognizes a student’s right to consistent and relevant forms of assessment. An academic appeal is a formal request brought by a student to dispute a final grade. If you feel your grade is incorrect, you must first meet with your instructor informally to attempt to resolve. If no resolution is obtained, students can initiate the formal academic grade appeal process. Students must meet one of the following requirements in order to qualify for an academic appeal:
1) a mathematical error in the grade’s calculation
2) a deviation—by the instructor—from the course syllabus or the College’s policy manual (this document), o
3) disparate treatment of the student not covered by EEO (e.g., race, color, sex, and etc.) policies
Any basis for appeal outside of those three categories will not be considered.
To file an official grade appeal, you must complete the LSC Final Grade Dispute Form within 12 months of your final grade posting.
It is the practice of Lone Star College System to assist all students in finding fair and just solutions to complaints related to their education and services. LSC’s Student Services Complaints procedure is not intended to circumvent the normal chain of communication or set aside the “open door policy” for students established by faculty and administrators. Student services complaints include incidents outside of the academic setting relating to a student’s educational experience or student services. This complaint process is not intended to address complaints related to sexual harassment or discrimination that are prohibited by LSC Policy. Students wishing to report complaints regarding sexual harassment or discrimination are directed to following resources for information and reporting:
• Sexual Misconduct: Sexual Harassment/Sexual Assault-Title IX Website
• LSC Incident Reporting System
Students with student services complaints must first discuss with the person whose action has caused them to consider filing the compliant in an effort to resolve the situation informally. If the student is unable to informally resolve their complaint, then they may complete a student compliant form and provide it to the supervisor of the person whose action has caused the complaint. If the complaint is not resolved after that meeting the student may then submit the Student Complaint Form.
Lone Star College provides equal treatment and educational opportunities to all persons without regard to race, color, sex, age, sexual orientation, gender identity, gender expression, religion, ethnic or national origin, disability, veteran status, or any other protected status. Any student experiencing discriminatory treatment or civil rights violations, aside from Sexual Violence or Title IX Harassment addressed in Section VI.F (Sexual Harassment, Assault, Violence, and Discrimination), may submit a civil rights complaint under LSC Board Policy VI.D.12. For information regarding the process, procedures, and applicable forms, please use the links below. A student may file their complaint form with the CSSO of the college where an alleged civil rights violation occurred, or with that college’s president. For information regarding the CSSO of the college where an alleged civil rights violation occurred, see the table below.
Lone Star College strives to uphold the academic core values of learning. Students are subject to academic discipline for academic misconduct and Academic Code of Conduct violations.
Academic misconduct and violations of the Academic Code of Conduct subject students to academic discipline under this Section—including suspension and expulsion. When possible, members of the College community should try to resolve minor allegations of academic misconduct informally.
If you believe someone has violated the LSC Academic Code of conduct, please submit the following form to report the incident: Academic Misconduct Form
LSC-CyFair Campus
LSC-Westway Park Technology Center
LSC-Cypress Center – Katy
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Bennie Lambert, VP Student Success |
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LSC-Houston North Fairbanks Center
LSC-Houston North Greenspoint Center
LSC-Houston North Victory Center
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Kimberly Lowery, VP Student Success |
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LSC-Kingwood Campus
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Nicole Keenan, Dean of Student Development |
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LSC-Montgomery Campus
LSC-University Center at The Woodlands
LSC-Conroe Center – Conroe
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Cami Keitel, VP Student Success |
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LSC-North Harris Campus
LSC-Transportation Institute
CHI LSC-North Harris School of Cosmetology
LSC-East Aldine Center
LSC Health Professions Building
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Magdalena Mendoza, Interim VP Student Success |
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LSC-Tomball Campus
LSC-Tomball Health Science Building
LSC-Creekside Center – The Woodlands
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Henri Dally, Dean of Student Development |
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LSC-University Park Campus
Energy & Manufacturing Institute
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Dr. Katherine Cecil Sanchez, Vice President of Instruction/Interim Vice President of Student Success |