Online Student Support Services

Summer 2015 Important Information

All drop and withdrawal requests must be received in our email by 5:00 p.m. on the deadline. Requests after the deadline will not be processed.

The deadline to drop or withdraw from a summer course can be found on the Drop Date Guide. If you miss the deadline to drop a course, you may have the option to withdraw, but you will receive a ‘W’ on your transcript. If you decide to withdraw from the course, please complete the attached Schedule Change Form and email it back to OnlineAdvisor@LoneStar.Edu before the 5:00 p.m. deadline. If you have any questions about how this may impact your Financial Aid, you may contact them by phone (281) 290-2700 or visit the Financial Aid office at your nearest campus.

Reminder: All schedule change requests must come from your student email account. Enrollments and withdrawals cannot be processed through personal email.

Online Student Support Resources

LSC-Online is committed to providing valuable Online Student Support Resources that will enhance your online learning experience.   Your success is important to us!  In this special section designed just for you, we've put all of the most important information that you could need and want right here at your fingertips.  You are just a click away from up-to-date information on student success, advising, and lots more!

Is Online Learning for you?

Although online learning provides the flexibility to do your coursework when you choose, it is not for everyone.  You should be aware of the following characteristics that are important for successful online learning:

  • Independent and Active Learner
  • Goal-oriented
  • Proficient Reader & Communicator
  • Basic Computer Skills
  • Organized and Able to Meet Deadlines
  • Good Time Management Skills

Before you enroll in an online course, take some time to assess your current skill sets that are important for the successful online student.  SmarterMeasure is an assessment that will give you an idea of your strengths in various components.  Use the following login and password to access:

Login: lscstudent
Password: lonestar

D2L Student Orientation for Online Courses

All online course activities like taking a quiz, turning in an assignment, and online discussions are done through D2L (Desire2Learn), LSC-Online?s Learning Management System.

Students enrolled in online and hybrid courses are required to complete a D2L Student Orientation for Online Courses before having access to their courses in the D2L Learning Management System. In D2L, you will find the orientation listed in your course list.

To access the D2L Student Orientation for Online Courses, login to your myLoneStar page , look for the PC mouse icon and its corresponding text label, LSC Online (Online Classes), to view your online courses. Once the link is clicked, a small window will open on top of the icon displaying a green button with white text that says "View My Online Classes." Clicking on this button will take you to your online courses.  The online student orientation is below your course list in a component called Community Groups.   

Have more questions?  Visit our D2L Student Orientation for Online Courses information page.

Other Online Student Support Services:

If you have a general question, please Ask LoneStar.

Online Advising Chat
All fully online students have access to chat with an online advisor within your myLoneStar page.  For the current term, this service is staffed by advisors during the hours of:

Live Chat Hours for Online Advising

Day Time
Monday 9:00am - 12:00pm
Tuesday 1:00pm - 5:00pm
Wednesday 8:00am - 10:00am
Thursday 1:00pm - 5:00pm
Friday 9:00am - 12:00pm
Saturday 9:00am- 12:00pm
Sunday Closed

Online Tutoring
Online Tutoring (known as Brainfuse) is available for students enrolled in only fully online courses. 

Brainfuse is also available for University Park students. Ask your department manager or adviser for more details.

Brainfuse is a live, 24-hour online service that provides FREE instructional tutoring for fully online students unable to use local Lone Star College Learning Centers.  To access Brainfuse go to your My Lonestar portal; click on the LSC-Online bar on the left side of the page; then click "Online Tutoring."

Advising for EDUC 1300: Learning Frameworks

Download the Student Information Form by right-clicking the link and saving to your desktop. Then right-click on the filename on your desktop and choose Open With: Acrobat Reader.
Please complete the form and return to your advisor via your course mail in D2L.