Lone Star College strives to resolve all student complaints in a fair and expedient manner. Any online student wishing to file a formal complaint must first seek resolution through LSC's institutional appeals and grievance procedures.
Students may also contact Online Student Support Services for more information.
Out-of-State Complaints process
Online students residing outside of Texas may file a formal complaint with Lone Star College’s state authorizing agency, The Texas Higher Education Board (THECB), after exhausting internal avenues by following the link below:
The complaint process for SARA member institutions and states:
Students use the institution’s complaint process first.
NOTE: Complaints about student grades or student conduct violations are governed entirely by the institutional policy and, if applicable, the institution’s home state laws.
Student may appeal (within 2 years) to the SARA Portal Entity—for Lone Star College this is THECB.
Final resolution of the complaint rests with the institution’s SARA Portal Entity.