Lone Star College is committed to understanding and assisting the needs of all students, staff, faculty and visitors. Sometimes these concerns do not fit neatly in one of the other categories on this webpage. To help answer general questions or address academic, general, or any campus concerns, we ask students to submit this information using the Student Complaint Form. Based on the information you provide, the appropriate staff member will contact you.
Lone Star College is committed to appropriate resolution of academic and instructional complaints as efficiently and effectively as possible. If you have a concern, you should first contact your instructor to try and reach a resolution. If your instructor is unable to address your concern, you can submit a Student Complaint Form and based on the information you provide, the appropriate staff member will contact you.
Academic Grade Appeal
Lone Star College recognizes a student’s right to consistent and relevant forms of assessment. An academic appeal is a formal request brought by a student to dispute a final grade. If you feel your grade is incorrect, you must first meet with your instructor informally to attempt to resolve. If no resolution is obtained, students can initiate the formal academic grade appeal process. Students must meet one of the following requirements in order to qualify for an academic appeal:
1) a mathematical error in the grade’s calculation
2) a deviation—by the instructor—from the course syllabus or the College’s policy manual (this document), o
3) disparate treatment of the student not covered by EEO (e.g., race, color, sex, and etc.) policies
Any basis for appeal outside of those three categories will not be considered.
To file an official grade appeal, you must complete the LSC Final Grade Dispute Form within 12 months of your final grade posting.
Student Services Complaints
It is the practice of Lone Star College System to assist all students in finding fair and just solutions to complaints related to their education and services. LSC’s Student Services Complaints procedure is not intended to circumvent the normal chain of communication or set aside the “open door policy” for students established by faculty and administrators. Student services complaints include incidents outside of the academic setting relating to a student’s educational experience or student services. This complaint process is not intended to address complaints related to sexual harassment or discrimination that are prohibited by LSC Policy. Students wishing to report complaints regarding sexual harassment or discrimination are directed to following resources for information and reporting:
Students with student services complaints must first discuss with the person whose action has caused them to consider filing the compliant in an effort to resolve the situation informally. If the student is unable to informally resolve their complaint, then they may complete a student compliant form and provide it to the supervisor of the person whose action has caused the complaint. If the complaint is not resolved after that meeting the student may then submit the Student Complaint Form.
Student Civil Rights Complaints
Lone Star College provides equal treatment and educational opportunities to all persons without regard to race, color, sex, age, sexual orientation, gender identity, gender expression, religion, ethnic or national origin, disability, veteran status, or any other protected status. Any student experiencing discriminatory treatment or civil rights violations, aside from Sexual Violence or Title IX Harassment addressed in Section VI.F (Sexual Harassment, Assault, Violence, and Discrimination), may submit a civil rights complaint under LSC Board Policy VI.D.12. For information regarding the process, procedures, and applicable forms, please use the links below. A student may file their complaint form with the CSSO of the college where an alleged civil rights violation occurred, or with that college’s president. For information regarding the CSSO of the college where an alleged civil rights violation occurred, see the table below.
Lone Star College strives to uphold the academic core values of learning. Students are subject to academic discipline for academic misconduct and Academic Code of Conduct violations.
Academic misconduct and violations of the Academic Code of Conduct subject students to academic discipline under this Section—including suspension and expulsion. When possible, members of the College community should try to resolve minor allegations of academic misconduct informally.
If you believe someone has violated the LSC Academic Code of conduct, please submit the following form to report the incident: Academic Misconduct Form
Chief Student Services Officers (CSSO)
9191 Barker Cypress Road
Cypress, Texas 77433
LSC-Westway Park Technology Center
5060 Westway Park Boulevard
Houston, Texas 77041
LSC-Cypress Center – Katy
19710 Clay Road
Katy, Texas 77449
Bennie Lambert, VP Student Success
LSC-Houston North Fairbanks Center
14955 Northwest Fwy
Houston, Texas 77040
LSC-Houston North Greenspoint Center
250 N. Sam Houston Pkwy E.
Houston, Texas 77060
LSC-Houston North Victory Center
4141 Victory Drive
Houston, Texas 77088
Kimberly Lowery, VP Student Success
20000 Kingwood Drive
Kingwood, Texas 77339
15903 West Lake Houston
Houston, Texas 77044
Nicole Keenan, Dean of Student Development
3200 College Park Drive
Conroe, Texas 77384
LSC-University Center at The Woodlands
3232 College Park Drive
The Woodlands, TX 77384
LSC-Conroe Center – Conroe
777 Conroe Park North Drive
Conroe, Texas 77303
Cami Keitel, VP Student Success
LSC-North Harris Campus
2700 W.W. Thorne Drive
Houston, Texas 77073
24037 W. Hardy Road
Spring, Texas 77373
CHI LSC-North Harris School of Cosmetology
910 Richey Road
Houston, Texas 77073
LSC-East Aldine Center
2430 Aldine Mail Route Rd.
Houston, Texas 77039
LSC Health Professions Building
17200 Red Oak Drive
Houston, TX 77090
Magdalena Mendoza, Interim VP Student Success
30555 Tomball Parkway
Tomball, Texas 77375
LSC-Tomball Health Science Building
700 Graham Dr.
Tomball, Texas 77375
LSC-Creekside Center – The Woodlands
8747 West New Harmony Trail
The Woodlands, Texas 77375
Henri Dally, Dean of Student Development
LSC-University Park Campus
20515 SH 249 (SH 249 and Louetta Road)
Houston, Texas 77070
Energy & Manufacturing Institute
1152 Compaq Center West Drive
Houston, Texas 77070
Dr. Katherine Cecil Sanchez, Vice President of Instruction/Interim Vice President of Student Success