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Complaint Process

Student Services Complaints

It is the practice of Lone Star College System to assist all students in finding fair and just solutions to complaints related to their education and services. LSC’s Student Services Complaints procedure is not intended to circumvent the normal chain of communication or set aside the “open door policy” for students established by faculty and administrators. Student services complaints include incidents outside of the academic setting relating to a student’s educational experience or student services.  This complaint process is not intended to address complaints related to sexual harassment or discrimination that are prohibited by LSC Policy.  Students wishing to report complaints regarding sexual harassment or discrimination are directed to following resources for information and reporting:

Students with student services complaints must first discuss with the person whose action has caused them to consider filing the compliant in an effort to resolve the situation informally.  If the student is unable to informally resolve their complaint, then they may complete a student compliant form and provide it to the supervisor of the person whose action has caused the complaint.  If the complaint is not resolved after that meeting the student may then submit the complaint to a level two supervisor. If the matter is still not resolved the student may appeal in writing within ten working days to the appropriate Vice President of Student Services.

Student Civil Rights Complaints

Lone Star College provides equal treatment and educational opportunities to all persons without regard to race, color, sex, age, sexual orientation, gender identity, gender expression, religion, ethnic or national origin, disability, veteran status, or any other protected status. Any student experiencing discriminatory treatment or civil rights violations, aside from Sexual Violence or Title IX Harassment addressed in Section VI.F (Sexual Harassment, Assault, Violence, and Discrimination), may submit a civil rights complaint under LSC Board Policy VI.D.12. For information regarding the process, procedures, and applicable forms, please use the links below.

A student may file their complaint form with the CSSO of the college where an alleged civil rights violation occurred, or with that college’s president. For information regarding the CSSO of the college where an alleged civil rights violation occurred, see the table below. For information regarding college presidents, please visit our Administration web page (see “College Presidents”).

Chief Student Services Officers (CSSO)

LSC-CyFair Campus

  • 9191 Barker Cypress Road
    Cypress, Texas 77433

LSC-Westway Park Technology Center

  • 5060 Westway Park Boulevard
    Houston, Texas 77041

LSC-Cypress Center – Katy

  • 19710 Clay Road
    Katy, Texas 77449
Bennie Lambert, VP Student Success

LSC-Houston North Fairbanks Center

  • 14955 Northwest Fwy
    Houston, Texas 77040

LSC-Houston North Greenspoint Center

  • 250 N. Sam Houston Pkwy E.
    Houston, Texas 77060

LSC-Houston North Victory Center

  • 4141 Victory Drive
    Houston, Texas 77088
Kimberly Lowery, VP Student Success

LSC-Kingwood Campus

  • 20000 Kingwood Drive
    Kingwood, Texas 77339
LSC-Atascocita Center
  • 15903 West Lake Houston
    Houston, Texas 77044
Nicole Keenan, Interim Dean of Student Development

LSC-Montgomery Campus

  • 3200 College Park Drive
    Conroe, Texas 77384

LSC-University Center at The Woodlands

  • 3232 College Park Drive
    The Woodlands, TX 77384

LSC-Conroe Center – Conroe

  • 777 Conroe Park North Drive
    Conroe, Texas 77303
Cami Keitel, VP Student Success

LSC-North Harris Campus

  • 2700 W.W. Thorne Drive
    Houston, Texas 77073

LSC-Transportation Institute

  • 24037 W. Hardy Road
    Spring, Texas 77373

CHI LSC-North Harris School of Cosmetology

  • 910 Richey Road
    Houston, Texas 77073

LSC-East Aldine Center

  • 2430 Aldine Mail Route Rd.
    Houston, Texas 77039

LSC Health Professions Building

  • 17200 Red Oak Drive
    Houston, TX 77090
Magdalena Mendoza, Interim VP Student Success

LSC-Tomball Campus

  • 30555 Tomball Parkway
    Tomball, Texas 77375

LSC-Tomball Health Science Building

  • 700 Graham Dr.
    Tomball, Texas 77375

LSC-Creekside Center – The Woodlands

  • 8747 West New Harmony Trail
    The Woodlands, Texas 77375
Henri Dally, Dean of Student Development

LSC-University Park Campus

  • 20515 SH 249 (SH 249 and Louetta Road)
    Houston, Texas 77070

Energy & Manufacturing Institute

  • 1152 Compaq Center West Drive
    Houston, Texas 77070
     
Dr. Katherine Cecil Sanchez, Vice President of Instruction/Interim Vice President of Student Success

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