It is the practice of Lone Star College System to assist all students in finding fair and just solutions to complaints related to their education and services. LSC’s Student Services Complaints procedure is not intended to circumvent the normal chain of communication or set aside the “open door policy” for students established by faculty and administrators. Student services complaints include incidents outside of the academic setting relating to a student’s educational experience or student services. This complaint process is not intended to address complaints related to sexual harassment or discrimination that are prohibited by LSC Policy. Students wishing to report complaints regarding sexual harassment or discrimination are directed to following resources for information and reporting:
Students with student services complaints must first discuss with the person whose action has caused them to consider filing the compliant in an effort to resolve the situation informally. If the student is unable to informally resolve their complaint, then they may complete a student compliant form and provide it to the supervisor of the person whose action has caused the complaint. If the complaint is not resolved after that meeting the student may then submit the complaint to a level two supervisor. If the matter is still not resolved the student may appeal in writing within ten working days to the appropriate Vice President of Student Services.
Lone Star College provides equal treatment and educational opportunities to all persons without regard to race, color, sex, age, sexual orientation, gender identity, gender expression, religion, ethnic or national origin, disability, veteran status, or any other protected status. Any student experiencing discriminatory treatment or civil rights violations, aside from Sexual Violence or Title IX Harassment addressed in Section VI.F (Sexual Harassment, Assault, Violence, and Discrimination), may submit a civil rights complaint under LSC Board Policy VI.D.12. For information regarding the process, procedures, and applicable forms, please use the links below.
A student may file their complaint form with the CSSO of the college where an alleged civil rights violation occurred, or with that college’s president. For information regarding the CSSO of the college where an alleged civil rights violation occurred, see the table below. For information regarding college presidents, please visit our Administration web page (see “College Presidents”).