× LoneStarCollegeALERT:

Complaint Resolution for Distance Students

LSC Student Complaint Process

Lone Star College strives to resolve all student complaints in a fair and expedient manner. Any online student wishing to file a formal complaint must first seek resolution through LSC's institutional appeals and grievance procedures.

Students may also contact Online Student Support Services for more information.

Out-of-State Complaints process

Online students residing outside of Texas may file a formal complaint with Lone Star College’s state authorizing agency, The Texas Higher Education Board (THECB), after exhausting internal avenues by following the link below:

THECB – State Authorization Reciprocity Agreement (SARA) – Student Complaint Process

Out-of-State Student Complaint Disclosure

The complaint process for SARA member institutions and states:

  1. Students use the institution’s complaint process first.
    NOTE: Complaints about student grades or student conduct violations are governed entirely by the institutional policy and, if applicable, the institution’s home state laws.
  1. Student may appeal (within 2 years) to the SARA Portal Entity—for Lone Star College this is THECB.
    Final resolution of the complaint rests with the institution’s SARA Portal Entity.

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