The following are links to our most common request forms. For our entire OTS service catalog, go to LoneStar.edu/ServiceCenter-OTS.
Most Common Requests |
|
|
|
Use this to get somebody now! |
|
Use these to get your LSC email adress and username or to reset your password. Faculty & Staff! For helpful instructions on how to reset your password when working remotely, go to: |
|
|
Something is Broken |
Use this to get assistance with a technology issue. |
|
Use this to get assistance with your event. |
|
|
Request an Office Move |
Use this to schedule OTS to move your computer equipment to another location. |
| Request Employee Loaner Equipment | Use this to request loaner equipment (laptop, etc.) |
|
New Employee? |
|
|
Request a Network Drop |
Need a network drop? |
Equipment-Related Requests |
|
|
NOTE: All of these requests may require your supervisor’s approval & budget code. |
|
|
* For Faculty & Staff * |
|
|
Use this to get a quote for a new or replacement printer. [1][2] |
|
|
Use this to request a quote for AV Upgrades, peripherals (mouse, keyboard, etc.) [1][2] |
|
PLEASE NOTE: Equipment takes time to ship. Please remember to ask for shipping times and submit these requests well in advance (especially if you have deadlines).
Software-Related Requests |
|
|
Use this to request a specific software installed or a quote for a license for the software. [1][2] |
|
|
Find software that is available to students to install and use on their personal computer and/or mobile device. |
|
|
Find software that is available to faculty and staff to be used on campus and/or at home. |
|
|
Review the list of sofware titles available in LSC classrooms and computer labs.[3] |
|
[1] – Quote must comply with OTS Desktop Standards & OTS A/V Standards (if applicable)
[2] – Complies with Funding of IT Equipment and Software Policy (Click here to view)
[3] – Some software listed is not installed on all computers, but only on computers specific to a discipline.
Server-Related Requests |
|
|
Use this to request restoration of deleted file/email that existed on a network drive or email. |
|
|
Use this to get access to a file share. Be sure to provide the full folder path in the ticket (Ex: V:/Somedept/somefolder/) |
|
|
Request Remote Access (VPN) |
Use this to request VPN Access. |
Data & Analytics-Related Requests |
|
|
Need access to the AIR Portal or Power BI? |
|
|
Do you data or a report? |
|
Looking for something else not listed here?
The list above covers just a few of our most common requests.
To view the entire OTS service catalog, go to LoneStar.edu/ServiceCenter-OTS.
If you cannot find what you need after searching the catalog, use the Generic Request form.
Please explain clearly what you are needing to expedite your request.