To initiate the shipment of outgoing mail, please email up-shipping@lonestar.edu with the relevant details about your package or mail item. When sending your email, it is helpful to include important information such as the recipient's name, address, contact information, the type and size of the package, and any special shipping instructions. Providing this information upfront allows the team to process your request quickly and accurately, helping to prevent delays or errors.

Currently, there are no size or weight restrictions for outgoing mail, which provides flexibility for sending a wide variety of items—from small envelopes to larger packages—through the college's shipping process.

Personal packages cannot be delivered to campus addresses. The college's mailing and shipping resources are intended solely for official Lone Star College business, departmental needs, or college-related correspondence.

If you are expecting a package and have not yet received it, please email up-shipping@lonestar.edu. When contacting the team, it's helpful to include key details such as the tracking number (if available), the sender's information, the expected delivery date, and a description of the package. Providing these details allows the team to investigate the status of your shipment quickly and accurately, helping to locate your package and provide updates as soon as possible.