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Mail Services

Whether it's a letter, package, or interoffice memo, our Mail Services couriers and campus teams make sure it gets where it needs to go-quickly, safely, and reliably-keeping the System connected every day.

FAQs

To send outgoing mail or packages, contact your campus Mail Services or Shipping & Receiving office for guidance. Mail collection procedures vary by campus, and your local team can provide instructions on the preferred method for submitting outgoing items.

In many cases, letter mail may be dropped off at your campus Shipping & Receiving office or placed in a designated mailroom for pickup. Because procedures vary by location, employees should consult their campus Mail Services or Shipping & Receiving team for the preferred process.

When requesting shipping assistance, be prepared to provide details such as the recipient's name, mailing address, package size, and any special shipping instructions. Providing complete information helps ensure your item is processed accurately and without unnecessary delays.

For urgent mailings, please contact your campus team in advance.

Currently, there are no size or weight restrictions for outgoing mail, which provides flexibility for sending a wide variety of items—from small envelopes to larger packages—through the college's shipping process.

Personal packages cannot be delivered to campus addresses. The college's mailing and shipping resources are intended solely for official Lone Star College business, departmental needs, or college-related correspondence.

If you have not received an expected package first check your department or campus mailroom. At times, deliveries may be placed in designated mail locations rather than delivered directly to individual offices.

If the package is still missing, contact your campus Mail Services or Shipping & Receiving office for assistance. When reaching out, it is helpful to provide the tracking number (if available), sender information, expected delivery date, and a brief description of the package. Providing these details helps the team investigate the status of your shipment, locate your package, and provide updates as quickly as possible.

If additional assistance is needed, concerns may be escalated through your campus Property Services leadership team.

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