You may retain the equipment for as long as you are continuously enrolled in at least 3 credit hours at Lone Star College.

You must immediately return the equipment and all related accessories (including chargers, cables, and software) at the request of Lone Star College.

If you withdraw or transfer from Lone Star College, you will receive notifications from Lone Star College to return the equipment and all related accessories within 3 days. Failure to return the equipment may result in it being remotely locked and rendered nonfunctional with a charge for its replacement (according to the Appendix A: Depreciation Value Chart) applied to your college student account.

Past-due accounts may incur finance charges and trigger collection efforts.

For all returns contact the OTS Service Desk at 832.813.6600 (toll-free 866.614.5014).

If the device is damaged, report the need for repair or replacement of the equipment to your local OTS office as soon as possible.

You will not be held financially responsible for the repair of the equipment under normal use and service. However, if the damage is found to be beyond normal use, Lone Star College may bill your myLoneStar account the equipment’s cost (according to Appendix A: Depreciation Value Chart) along with applicable fees.

In the event of loss, immediately call the OTS Service Desk at 832.813.6600 (toll-free 866.614.5014) to file a report. When you report the device lost, or the college has sufficient cause to believe the device is no longer in your possession, the device may be rendered nonfunctional, and the built-in tracking mechanism may be enabled by the college to allow for recovery of the device.

It is your responsibility to replace any lost or stolen accessories including charging cables and blocks, cases and backpacks, or iPad pencils (if applicable). Additional accessories will NOT be provided by Lone Star College.

In the event of loss, theft, or damage, Lone Star College may bill your myLoneStar account the equipment’s cost (according to Appendix A: Depreciation Value Chart) along with applicable fees.

In the event of theft, file a police report. Afterward, contact the OTS Service Desk at 832.813.6600 (toll-free 866.614.5014) to provide a copy of the police report and any additional information you have regarding the theft.

When you report the device as stolen, or the college has sufficient cause to believe the device is no longer in your possession, the device may be rendered nonfunctional, and the built-in tracking mechanism may be enabled by the college to allow for recovery of the device.

If a police report is not filed, you will be responsible for the cost to replace the stolen device and accessories. It is your responsibility to replace any lost or stolen accessories including charging cables and blocks, cases and backpacks, or iPad pencils (if applicable). Additional accessories will NOT be provided by Lone Star College.

In the event of loss, theft, or damage, Lone Star College may bill your myLoneStar account the equipment’s cost (according to Appendix A: Depreciation Value Chart) along with applicable fees.

Yes, you can save files on the hard drive; however, we recommend you save all your files to your OneDrive online storage account instead. By using OneDrive, you will be able to access your files at any time, from anywhere, and from any device - your borrowed device, any computer on campus, etc..

It is your responsibility to ensure your data is safe and secure in the event the device becomes corrupted, must be reset or replaced, or is lost. The college is not responsible for backing up the data on the device.  

Upload documents to work on from home, share with others, work on simultaneously with others with Microsoft OneDrive. Log into your Microsoft Office 365 account, or use the "Go to My Storage (OneDrive) quicklink in myLoneStar, to get started.

Follow the Microsoft links below for information to help get started:

• Share OneDrive Files and Folders with Others
• Sending a Link Using Email
• Video: Get Started With OneDrive
• Video: Set Up Your Android Device
• Video: Set Up Your Apple Device
• Video: Use the OneDrive Mobile App
• Video: Turn on OneDrive Backup
• Video: Upload Files and Folders
• Video: Create Files and Folders
• Video: Share Files and Folders

When you return the equipment to OTS, the device’s hard drive will be securely wiped to remove any information and settings that you may have left on the device. 

Please be sure to save any files you wish to keep to your OneDrive online storage account or another personal device before returning the device.

In order to help our students be successful, Lone Star College provides Microsoft 365 (formerly Office 365) and 1 TB of OneDrive storage to every enrolled student. With Microsoft 365, you have access to the latest version of Word, Excel, PowerPoint, OneNote, and more!

Log into myLoneStar and select the Student Email tile to get started, or go to https://portal.office.com and log in with your LSC email address and password.

Microsoft 365 applications are also available for download on LSC TechConnect devices.
 

Other Software
There is a variety of professional software available for students at no additional cost. Go to Software Available for Students where you will need to complete a quick assessment survey before you can access the list of available software titles and download links.

Yes, use Webex (formerly Webex Teams) at teams.webex.com to stay connected to your professors and classmates continuously with video conferencing, group messaging, instant messaging, file sharing and more.

Follow the links below for information to help get started:

• Webex Transition to Virtual Learning Resource Center
• How-To Doc: Getting Started and Working in Webex (formerly Webex Teams)
• Video: How to Create a Space in Webex (formerly Webex Teams)
• Video: How to Moderate a Space in Webex (formerly Webex Teams)
• Video: How to Create Teams (to organize your Spaces) in Webex (formerly Webex Teams)
• Video: How to Schedule a Webex (formerly Webex Teams) Meeting from a Space
• Video: How to Share a Video in a Webex (formerly Webex Teams) Meeting
• Video: How to Customize the Webex (formerly Webex Teams) App

In addition to Webex, LSC Zoom Lonestar-EDU.Zoom.US is available as another video conferencing option to meet online with your instructors or other students.

Follow the links below for information to help get started:

• How-To Doc: Getting Started with LSC Zoom
• Getting Started Guide for New Users
• Frequently Asked Questions
• Top 20 Zoom Resources
• Zoom Tutorials
• Zoom YouTube Channel

Stay cyber aware and be cyber smart. Watch out for phishing scam emails - even if an email looks like it may be from your professor, another student, or even the OTS Service Desk.

Received a suspicious email? Don’t click anything or reply. Report it!
Complete the "Report a Phishing/Scam/Spam Email" form in LSC Service Center, or call the OTS Service Desk at 832.813.6600 (toll-free 866.614.5014).

Be wary of any email containing links and/or attachments. We will NEVER ask for your password or email you a link to update your account. Find Out More About Cyber Security Awareness