Picking Up Your Device
Once approved to check out an LSC TechConnect Student Device, be sure to follow the pick-up instructions sent by your Office of Technology Services (OTS) Scheduler.
Hours and Locations
Please schedule a walk-up appointment to pick up or return a device. Pickup/drop off hours are typically:
- Monday thru Thursday: 8 a.m. – 6 p.m.
- Friday: 8 a.m. – 4 p.m.
- Saturday: 9 a.m. – 2 p.m.
- Sunday: Closed
Use the following links to pull up a map to the device pick-up location at each campus.
- LSC-CyFair Technology Center, First floor, Room TECH 120
- LSC-Houston North Fairbanks Second floor, Room 210
- LSC-Houston North Fallbrook First floor, Room 140
- LSC-Houston North Greenspoint Third floor, Room 314.18
- LSC-Houston North Victory First floor, Room T11A
- LSC-Kingwood Classroom Building A, First floor, Room CLA 117
- LSC-Montgomery Building E, Second floor, Room E209
- LSC-North Harris Academic Building, First floor, Room 101
- LSC-Tomball South Building, Second floor, Room 209
- LSC-University Park Building 13, 7th Floor, Room 717
To get started, choose your device below.
Join Us for a Virtual Student Technology Boot Camp!
Join us for a Student Technology Boot Camp (at no additional cost) to learn about the technology you will frequently utilize during your time at LSC. Subjects covered include:
- How to get technology help (OTS and LSC-Online)
- Basic computer skills
- Using myLoneStar, D2L, Microsoft 365, and more!
To enroll in a Student Technology Boot Camp, go to myLoneStar > LSC-Online > Brightspace D2L and select Discover in the dropdown menu. Select the course and click Enroll.
Student FAQs
- For how long do I get to keep the equipment?
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You may retain the equipment for as long as you are continuously enrolled in at least 3 credit hours at Lone Star College.
- When do I have to return my equipment?
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You must immediately return the equipment and all related accessories (including chargers, cables, and software) at the request of Lone Star College.
If you withdraw or transfer from Lone Star College, you will receive notifications from Lone Star College to return the equipment and all related accessories within 3 days. Failure to return the equipment may result in it being remotely locked and rendered nonfunctional with a charge for its replacement (according to the Appendix A: Depreciation Value Chart) applied to your college student account.
Past-due accounts may incur finance charges and trigger collection efforts.
For all returns contact the IT Service Desk at 281.318.HELP (4357) or toll-free 866.614.5014.
- Will I be able to customize my device?
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Yes, you will have access to change settings on your device to help it best fit you.
We will manage these devices with a Mobile Device Management system, but you will be allowed to customize most settings.
- What happens if my device breaks?
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If the device is damaged, report the need for repair or replacement of the equipment to your local OTS office as soon as possible.
You will not be held financially responsible for the repair of the equipment under normal use and service. However, if the damage is found to be beyond normal use, Lone Star College may bill your myLoneStar account the equipment’s cost (according to Appendix A: Depreciation Value Chart) along with applicable fees.
- What if I lose my device?
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In the event of loss, immediately call the IT Service Desk at 281.318.HELP (4357) or toll-free 866.614.5014 to file a report. When you report the device lost, or the college has sufficient cause to believe the device is no longer in your possession, the device may be rendered nonfunctional, and the built-in tracking mechanism may be enabled by the college to allow for recovery of the device.
It is your responsibility to replace any lost or stolen accessories including charging cables and blocks, or iPad cases or pencils (if applicable). Additional accessories will NOT be provided by Lone Star College.
In the event of loss, theft, or damage, Lone Star College may bill your myLoneStar account the equipment’s cost (according to Appendix A: Depreciation Value Chart) along with applicable fees.
- What if my device is stolen?
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In the event of theft, file a police report. Afterward, contact the IT Service Desk at 281.318.HELP (4357) or toll-free 866.614.5014 to provide a copy of the police report and any additional information you have regarding the theft.
When you report the device as stolen, or the college has sufficient cause to believe the device is no longer in your possession, the device may be rendered nonfunctional, and the built-in tracking mechanism may be enabled by the college to allow for recovery of the device.
If a police report is not filed, you will be responsible for the cost to replace the stolen device and accessories. It is your responsibility to replace any lost or stolen accessories including charging cables and blocks, or iPad cases or pencils (if applicable). Additional accessories will NOT be provided by Lone Star College.
In the event of loss, theft, or damage, Lone Star College may bill your myLoneStar account the equipment’s cost (according to Appendix A: Depreciation Value Chart) along with applicable fees.
- Can I save my files on the hard drive?
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Yes, you can save files on the hard drive; however, we recommend you save all your files to your OneDrive online storage account instead. By using OneDrive, you will be able to access your files at any time, from anywhere, and from any device - your borrowed device, any computer on campus, etc..
It is your responsibility to ensure your data is safe and secure in the event the device becomes corrupted, must be reset or replaced, or is lost. The college is not responsible for backing up the data on the device.
Upload documents to work on from home, share with others, work on simultaneously with others with Microsoft OneDrive. Log into your Microsoft 365 account, or use the "Go to My Storage (OneDrive) quicklink in myLoneStar, to get started.
Follow the Microsoft links below for information to help get started:
- What happens to files and settings saved on my device when I return it?
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When you return the equipment to OTS, the device’s hard drive will be securely wiped to remove any information and settings that you may have left on the device.
Please be sure to save any files you wish to keep to your OneDrive online storage account or another personal device before returning the device.
- What software is available?
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In order to help our students be successful, Lone Star College provides Microsoft 365 (formerly Office 365) and 1 TB of OneDrive storage to every enrolled student. With Microsoft 365, you have access to the latest version of Word, Excel, PowerPoint, OneNote, and more!
Log into myLoneStar and select the Student Email tile to get started, or go to https://microsoft365.com and log in with your LSC email address and password.
Microsoft 365 applications are also available for download on LSC TechConnect devices.
Other Software
There is a variety of professional software available for students at no additional cost. Go to Software Available for Students where you will need to complete a quick assessment survey before you can access the list of available software titles and download links.
- Can I use Webex and/or Zoom for video conferencing on my device?
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Yes, use Webex (formerly Webex Teams) at teams.webex.com to stay connected to your professors and classmates continuously with video conferencing, group messaging, instant messaging, file sharing and more.
Follow the links below for information to help get started:
In addition to Webex, LSC Zoom at Lonestar-EDU.Zoom.US is available as another video conferencing option to meet online with your instructors or other students.
Important! Be sure to use LSC Zoom instead of your personal Zoom license to ensure you have full access to the application features, including enhanced security.
Follow the links below for information to help get started:
- What do I do if I receive a suspicious email that looks like a scam?
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Stay cyber aware and be cyber smart. Watch out for phishing scam emails - even if an email looks like it may be from your professor, another student, or even the IT Service Desk.
Received a suspicious email? Don’t click anything or reply. Report it!
Complete the "Report a Phishing/Scam/Spam Email" form in LSC Service Center, or call the IT Service Desk at 281.318.HELP (4357) or toll-free 866.614.5014.
Be wary of any email containing links and/or attachments. We will NEVER ask for your password or email you a link to update your account. Find Out More About Cyber Security Awareness.
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